Senior Executive Sales Support Administration / Fast Telco Subsidiary Of Ooredoo Kuwait

Kuwait City, Kuwait

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Role Purpose

Providing an efficient and professional sales admin support.
Ensuring the company IT systems, infrastructures, servers, networks and securities are running to an efficient level.
Automating all the manual processes with in the team & keep on updating the process & procedures of Subsidiary Operations.

Key Accountabilities & Responsibilities

Ensure all the Subsidiary Systems are running efficiently and has uninterrupted services for customers.
Manage Technical issues related to any Subsidiary systems.
Manages all CRs across all systems of Subsidiary & UAT testing
Backend Reporting across all Subsidiary Systems which are not available at GUI.
User Access Control for all systems.
Manage the security standards which set by Ooredoo over the Subsidiary’s servers & clients computers & it's testing.
Develop on conceptual ideas of existing systems and software, to influence management new decision.
Keep track on IT policy in accordance with WT standards; bring departmental attentions for any changes or new requirements.
Supporting the sales force with general operations to help reach the team’s objectives.
Constantly update the process and procedures to be updated / published to ensure the process are followed as agreed, SLA’s to be defined and followed and issues tracked through system for resolution.
Automate all the manual processes and the escalation of issues should be routed through system for real time tracking.
Handles the technical procedures for any upcoming subsidiary systems.Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
Other duties as directed by Senior Management or other superiors.
Other duties as directed by Head of Operations.

Qualifications
Diploma in Business Administration, or similar discipline from recognized institution.

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