Are you ready to join us on our exciting transformation journey at the largest bank in the UAE? This is an opportunity to make a real impact on our customers, employees, shareholders, and communities, as part of the FAB team.
We\'re committed to our grow stronger movement, and as a member of our team, you\'ll have access to everything you need to advance your career and make a meaningful contribution to our shared success.
If you\'re looking for a career that will help you stand out and make a difference, now is the time to join us. Let\'s work together to achieve great things.
Key Accountabilities:
Generic Accountability
Senior Engineer as part of the Core Delivery team aligned to a particular service
Ideally through experience you will enhance your skills across multiple specializations
Job Context:
Specific Accountability
Works across multiple Service Delivery Teams
Specialisation:
Software Development
Test
Support
Network
Security
Application
Platform
DevOps
Cloud
Data
Database
Infrastructure
Qualifications
5-10 Years of Experience in Software Development Life Cycle or Service Management (e.g. Incident, Problem, Change, Configuration, Availability, IT Continuant Management)
Deep expertise in 1 or 2 technology stacks and ability to quickly learn new technologies
Ability to coach and guide the team of Engineers or other Service Management Staff
Ability to identify requirements and create a solution architecture that meets identified requirements
Ability to analyze the solution or processes (including, but not limited to Service Management) and offer ways to simplify it
Proficiency in troubleshooting software or infrastructure issues, troubleshooting using tools or debugging a large codebase
Improves team operation practices by incorporating best practices
Successfully launches new features or re-architects old features. Begins to balance technology with business value
Provide specialized hardware/ software/ network problem diagnosis/ resolution for customer\'s Network.
Knowledge on cloud networking (AWS and AZURE)
Knowledge of AWS and AZURE architectural principle and key networking services such as AWS Global Infrastructure, VPC, S3, EC2, Route 53, Transit Gateway, Direct Connect.
Plan and execute in depth technical activity, influencing the direction of activities/plans and providing technical insight and guidance to others
Investigate and help resolve issues on customer\'s network and IT estates using agreed troubleshooting methodologies
Manage support cases to enable fast resolution that exceeds our customers\' expectations
Using the central document repository, to ensure knowledge sharing across the team and enable best practice
Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre
Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meeting KEY BUSINESS CHALLENGES.
Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
Ability to learn new information quickly and the willingness to do so at all times.
Ability to lead design/configuration/deployment of network projects
Should have very sound knowledge on Networking technologies
Routing, switching and wireless technologies and corresponding protocols
IP services like ACL, High availability
NAT, VPN setups, Encryption methods and technologies, MPLS Configuration
Experience in troubleshooting and fixing common misconfigurations as well as doing Root Cause Analysis for any of the above technologies
Ability to communicate (verbally and in written communication) effectively with FAB and internal team, IT leadership and support teams during conference calls.
Ability to implement changes as required based on the nature of issue. Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
Hands-on experience in designing interactive applications, automation solutions, or service management solutions (Cisco DNA, Cisco Nexus Dashboard, MSO, IPAM tool)
Identifies and evaluates new technologies for implementation
Strong analytical and reasoning skills with an ability to visualize processes and outcomes
Experience in system performance monitoring and tuning
Continually improves system monitoring and alerting
Identifies and fixes the security vulnerabilities
Integrates software or existing solutions with existing systems
Ability to develop test plans and quality assurance procedures