Description

Senior Engineer- Network Operations UAE Nationals Only

One FAB Tower, Abu Dhabi, United Arab Emirates

Full-time

Sub Division: Group Technology

Division: GCOO

Company Description

Are you ready to join us on our exciting transformation journey at the largest bank in the UAE? This is an opportunity to make a real impact on our customers, employees, shareholders, and communities, as part of the FAB team.

We\'re committed to our grow stronger movement, and as a member of our team, you\'ll have access to everything you need to advance your career and make a meaningful contribution to our shared success.

If you\'re looking for a career that will help you stand out and make a difference, now is the time to join us. Let\'s work together to achieve great things.



Key Accountabilities:

Generic Accountability

Senior Engineer as part of the Core Delivery team aligned to a particular service

Ideally through experience you will enhance your skills across multiple specializations

Job Context:

Specific Accountability

Works across multiple Service Delivery Teams

Specialisation:

Software Development

Test

Support

Network

Security

Application

Platform

DevOps

Cloud

Data

Database

Infrastructure

Qualifications

5-10 Years of Experience in Software Development Life Cycle or Service Management (e.g. Incident, Problem, Change, Configuration, Availability, IT Continuant Management)

Deep expertise in 1 or 2 technology stacks and ability to quickly learn new technologies

Ability to coach and guide the team of Engineers or other Service Management Staff

Ability to identify requirements and create a solution architecture that meets identified requirements

Ability to analyze the solution or processes (including, but not limited to Service Management) and offer ways to simplify it

Proficiency in troubleshooting software or infrastructure issues, troubleshooting using tools or debugging a large codebase

Improves team operation practices by incorporating best practices

Successfully launches new features or re-architects old features. Begins to balance technology with business value

Provide specialized hardware/ software/ network problem diagnosis/ resolution for customer\'s Network.

Knowledge on cloud networking (AWS and AZURE)

Knowledge of AWS and AZURE architectural principle and key networking services such as AWS Global Infrastructure, VPC, S3, EC2, Route 53, Transit Gateway, Direct Connect.

MS Azure VNET, VNet-Peering, Private Link, vWAN, Express route, Firewall, Load Balancer.

Plan and execute in depth technical activity, influencing the direction of activities/plans and providing technical insight and guidance to others

Investigate and help resolve issues on customer\'s network and IT estates using agreed troubleshooting methodologies

Manage support cases to enable fast resolution that exceeds our customers\' expectations

Using the central document repository, to ensure knowledge sharing across the team and enable best practice

Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre

Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meeting KEY BUSINESS CHALLENGES.

Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.

Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.

Ability to learn new information quickly and the willingness to do so at all times.

Ability to lead design/configuration/deployment of network projects

Should have very sound knowledge on Networking technologies

Routing, switching and wireless technologies and corresponding protocols

IP services like ACL, High availability

NAT, VPN setups, Encryption methods and technologies, MPLS Configuration

Experience in troubleshooting and fixing common misconfigurations as well as doing Root Cause Analysis for any of the above technologies

Ability to communicate (verbally and in written communication) effectively with FAB and internal team, IT leadership and support teams during conference calls.

Ability to implement changes as required based on the nature of issue. Proactively and reactively look for solutions to prevent problems from occurring in team/technology area

Hands-on experience in designing interactive applications, automation solutions, or service management solutions (Cisco DNA, Cisco Nexus Dashboard, MSO, IPAM tool)

Identifies and evaluates new technologies for implementation

Strong analytical and reasoning skills with an ability to visualize processes and outcomes

Experience in system performance monitoring and tuning

Continually improves system monitoring and alerting

Identifies and fixes the security vulnerabilities

Integrates software or existing solutions with existing systems

Ability to develop test plans and quality assurance procedures

Recommends changes in policies and procedures

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