Who we are We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere. To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together. Our Senior CRM Marketer is responsible for assisting in the development of the online marketing strategy for FACES. The person in this role will plan and execute digital marketing campaigns (including email and SMS) while supervising the design and supplying content for FACES. What you'll be doing

• Propose new channels and capabilities to enable on the Marketing tool, given FACES’ maturity Support in the logic set-up of the Marketing tool and its capabilities for FACES
• Brands Implement the Marketing Automation strategies for FACES
• Assist in the definition of Customer Journeys for the different clusters of customers within FACES Create content for FACES related to customer and FACES milestones and in line with the Customer Journey
• Liaise with the graphic design team for the assets and the marketing team for alignment with FACES guidelines Guarantee optimal development and deployment of digital marketing campaigns based on business goals, customer insights, and their behavior
• Ensure a 360 alignment between the social media, e-commerce, retail, and triggered communication strategies to seamlessly engage with audiences across all channels
• Segment database to ensure relevance to customers and optimal use of the budget in each campaign
• Develop, execute, and track the efficiency of A/B testing campaigns to provide recommendations on how to optimize FACES’ communication
• Perform data analyses and post activity evaluations and reports to deliver customer insights and recommendations of each activation Identify new trends in digital marketing, evaluate new tools, and ensure FACES is at the forefront of industry developments, particularly developments in mobile marketing
• Support in the development of any activity related to 1:1 communication with customers

What you’ll need to succeed

• University Degree in Marketing or any relevant field
• A minimum of 4 years of relevant experience with tools like SalesForce, Emarsys, Braze or Responsys
• Customer Retention
• Customer Relationship Management (CRM)
• Customer Behavior and Preferences
• Customer Analytics
• Customer Acquisition
• HTML
• Demonstrating Personal Resilience & Adapting to Change
• Demonstrating Customer Centricity
• CRM Systems and Technologies
• Technical
• Understanding & Developing Self
• Driving Results
• Communicating effectively
• Collaborating & Influencing with Respect & TrustBeing Inclusive

What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.