Job Description

Senior Consultant - Soft Services - STCA
Make a difference every day
Key purpose
The Client has requested the services of a qualified consultancy team to provide advisory / strategic consultancy services during the development stages of a high profile tourist and luxurious destination located in KSA.
Serco will be delivering consultancy services with regards to the development of an overall Estate Management Operational Strategy (including Facilities Management, Property Management and Asset Management), Service Charge Modelling, Design review from an FM&AM perspective as well the development of the necessary RFPs and assisting the client through the required tender procurement process for eventual appointment of the required service providers for the operational stage. Serco's provision of consultancy services will also extend throughout the operational stage of the project.
Reason for role
In line with the wider group strategy, the contract will be the key catalyst in growing Serco's reputation and involvement in Giga-City Projects. The consultancy team's role is to support the Programme Director in the lead and delivery of Serco's contractual obligations by ensuring the successful implementation of deliverables set forth.
Structure and reporting relationship
The FM Soft Services Consultant will be reporting directly to the Senior Facilities Manager but an adaptability to complex matrix project based work, where functional and operational management may be fluid, is required and expected for the role to lead the wider consultancy team.
Essential Technical and Professional Skills
6+ years' experience, two years of which were in a similar role working within a highly dynamic and complex environment, with specific experience related to Soft Services facility management operations. Understanding of Hard and Soft Service operational dependencies and impact on other functions and non-operational directorates. Background in facilities management and operations Experience in managing Teams within the Facility Management industry
Knowledge
Excellent verbal and written communication and presentation skills Experience in working with multi-agency stakeholder Ability to build a network across teams and key external stakeholders Communicates well and consistently from Senior Management level down to large teams of workforce e.g. volunteers An understanding of Facility Management contractors in the UAE Experience in working with Government partners Collaborates well with other business functions and a good integrator Methodical thinker, with superior guest service focus Knowledge of international event or large facility operations Standard office software proficiency, Microsoft Project I Visio an asset Fluent in English (reading and writing), Arabic or other second language preferable Project Management Effective communication Ability to make difficult decisions
Qualifications
Degree in engineering or equivalent
Key accountabilities
Support the Senior Facilities Manager inclusive of all Soft FM aspects in the development of the Facilities Management Strategy of the project which formulates part of the overall Estate Operational Management Strategy of the project including but not limited to: Health, safety and environment. Plant rooms, service rooms, and other utility rooms. Back of House areas, including office space, storage, support rooms etc. Quantify the amount of space required for back of house areas and propose locations for optimization of the facilities management services. Front of house areas, including public access. Facade cleaning and maintenance. Building maintenance units (BMU) and storage. Car parking, etc. Review current CAFM systems available in the market and make recommendations Outlining the facilities management strategy of individual assets Outlining the facilities management master plan and delivery program. Advice and recommendations from a services delivery perspective on all issues raised Review and comment on facilities/asset management aspects of documentation and reports related to the Project Development of specifications with regards to O&M Manuals Assist & support the wider Serco team in the development of Estate Management tender documentation from an FM perspective Providing the required and necessary input with regards to Soft FM expertise & know-how Document and develop expectations of the stakeholders in terms of service levels and facilities management services deliverables that can be drawn or implied from the client's documentation To assist with any functional requirements Ensure implementation and adherence for all event wide policies and procedures Promoting and recommending innovation best practices and green technologies in accordance with standards. Providing expertise, recommendation and know-how with regards to all Soft FM services to provide support to the Senior Facilities Manager in delivering Serco's contractual obligations including but not limited to: Pest Control Cleaning Services Landscape Maintenance Security Services Catering & Vending Janitorial Services Waste Management Concierge & Reception Services Carry out other duties as directed by the Programme Director or member of the senior management team.
Key Interfaces: Project Stakeholders Other Functions as well as key personnel from the Client where necessary Wider Serco team
Additional / special features of the role Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards Ensure security and integrity of all data provided including reporting performance, finance and customer information, reference Serco non-disclosure policy To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organizational HSE responsibilities Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process
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