Senior Client Solutions Associate
Dubai, United Arab Emirates
Job Description
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Job Summary The Senior Client Solutions Associate \xe2\x80\x93 Arabic speakers role sits within our Professional Services Firms (PSF) team based in Dubai. We have a prestigious and sophisticated client base in the MENA region, including some of the world\xe2\x80\x99s top corporations, investment firms, management consultancies, and non-profits \xe2\x80\x93 to help them learn and make better decisions every day.
This is a key role within GLG, you will be autonomously responsible for delivering projects to clients, building relationships with our network members and working with senior colleagues to maximise GLG\xe2\x80\x99s growth and impact. At GLG you will have both the opportunity to progress quickly and to also work in a collaborative environment.
Specific responsibilities include (but are not limited to):
Specific responsibilities include (but are not limited to):
- Learning the workflow by recruiting new senior industry experts during training to grow GLG\xe2\x80\x99s network
- Once successfully certified on recruiting, executing time-sensitive projects for GLG\xe2\x80\x99s Professional Services Firms (PSF) clients
- Leveraging GLG\xe2\x80\x99s network to match Network Members with clients, based on the client\xe2\x80\x99s needs
- Daily interaction with GLG\xe2\x80\x99s experts over the phone to qualify profiles to ensure exact fit for client projects
- Maintaining accountability and responsibility for client projects and the overall client experience
- Enhancing your knowledge of your clients by building strong relationships with them
- Towards end of tenure, working with our Business Development/Sales team to discuss content ideas and map out users and how to engage them in order to grow revenue and ensure retention of existing accounts
- Towards end of tenure, collaborating with GLG\xe2\x80\x99s Events, Strategic Projects and Survey teams to pitch and execute a wide range of products
- Collaborating with senior team members to program virtual and live content events
- Preparation for and attendance of client meetings
An ideal candidate will have the following:
18-24 months after achieving specific qualitative goals (consistent high-quality end-to-end delivery, quality of relationship management and outreaches), Senior Client Services Associates can typically progress onto Client Solutions Manager roles, where you are responsible for your own book of business, managing client relationships and increasing management responsibility of other/junior team members.
- Ability to multi-task and prioritise activities effectively, while ensuring a high level of accuracy and attention to detail
- Excellent communication skills
- Demonstrable client services skills where you have owned relationships with clients
- Experience of working in a fast-paced environment
- Demonstrable commercial acumen
- Strong desire to work in a collaborative environment
- Full business proficiency in English and Arabi
18-24 months after achieving specific qualitative goals (consistent high-quality end-to-end delivery, quality of relationship management and outreaches), Senior Client Services Associates can typically progress onto Client Solutions Manager roles, where you are responsible for your own book of business, managing client relationships and increasing management responsibility of other/junior team members.
What we offer:
About GLG / Gerson Lehrman Group GLG is the world\xe2\x80\x99s insight network. Our clients rely on GLG\xe2\x80\x99s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day). We serve thousands of the world\xe2\x80\x99s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world\xe2\x80\x99s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists. GLG\xe2\x80\x99s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company\xe2\x80\x99s culture. To learn more, visit www.GLGinsights.com. Gerson Lehrman Group, Inc. (\xe2\x80\x9cGLG\xe2\x80\x9d) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
- Competitive base salary and annual bonus with comprehensive benefits (including healthcare coverage, a contributory pension plan, 24 days annual leave plus bank holidays)
- Global tuition reimbursement to support GLGers who want to continue their professional education
- A great team atmosphere with socials, off site activities and sports teams to join
- An opportunity to contribute to GLG\xe2\x80\x99s Social Impact Partners Programme
About GLG / Gerson Lehrman Group GLG is the world\xe2\x80\x99s insight network. Our clients rely on GLG\xe2\x80\x99s global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day). We serve thousands of the world\xe2\x80\x99s best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world\xe2\x80\x99s largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists. GLG\xe2\x80\x99s industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company\xe2\x80\x99s culture. To learn more, visit www.GLGinsights.com. Gerson Lehrman Group, Inc. (\xe2\x80\x9cGLG\xe2\x80\x9d) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
EEO Policy Statement
Gerson Lehrman Group, Inc. (\xe2\x80\x9cGLG\xe2\x80\x9d) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
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Job Detail
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Job IdJD1639996
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned