Job Summary

Financing and Securities Services, a division within Financial Markets, will cover all Securities Services Client businesses services \xe2\x80\x93 Custody, Clearing, Fiduciary and Fund Services, Securities Lending, Money Markets and Prime Services, as well as Utilities services \xe2\x80\x93Funding Desk, Credit Valuation Adjustment, and the Modelling and Analytics Group.

The key objective of the Client Solution team is to create an excellent client experience for our clients across our footprint. This should be uniform and consistent across all booking locations. The mandate of this team commences from post sales through to day-to-day servicing of our clients. The core function of this team currently includes implementation, local service management, client services for both Securities Services and Prime Brokerage. This team will act as a conduit between Front Office and Operations, ensuring a seamless handshake between both parties, and a streamline day-to-day servicing.

The role is also responsible for the client relationship throughout the implementation process and will act as the single point of contact for the client during the implementation phase. He/she will participate in meetings with the client and define the solution design. Independently implement local client accounts and collaborate with global implementation teams on complex multi-market client accounts. Contribute to, and implements, the global client management strategy for SS clients.

Responsibilities

Strategy

Individuals in the FSS Client Solutions team are responsible for the onboarding, day to day account and relationship management of FSS clients.

Primary responsibility is to actively manage and maintain a strong level of satisfaction among the most important clients within Securities Services globally. The client base includes some of the largest global financial institutions which have extremely exacting standards and expect global best levels of client service. The jobholder\xe2\x80\x99s responsibility is to understand these requirements and ensure they are delivered consistently to a high standard. He/she will also interact strongly with BAMs locally and regionally to exchange ideas and maintain uniformity across regions.

Manage existing clients to maximise their satisfaction and long-term contribution to the bottom line i.e. ensures upward trend of client satisfaction. Retains existing business and creates opportunities for new business referrals to work alongside with Sales. Be a trusted advisor to the client based on current and future needs to continue to develop the client relationship. Collaboration and co-operation are hallmarks of success as the jobholder often needs to bring together multiple internal parties such as regional and country heads of SS, Operations, Product Management, Financial Institutions, as well as external entities, to find innovative solutions to complex, often multi-market requirements. In so doing he /she is expected to maintain the right balance between effective cost management and sometimes bespoke solutions.

The role is also responsible for the client relationship throughout the implementation process and will act as the single point of contact for the client during the implementation phase. He/she will participate in meetings with the client and define the solution design. Independently implement local client accounts and collaborate with global implementation teams on complex multi-market client accounts. Contribute to, and implements, the global client management strategy for SS clients.

Business

Individuals in this team will support the FSS business and clients through effective transition from sales prospect/mandate to client go-live.

Post go-live they may be required to perform the role of dedicated Business Account Manager / Client Service for their allocated clients.

Works closely with Sales/Coverage teams to fully understand the client and its business and thereby formulate appropriate onboarding plans.

Identifies ways to shorten onboarding times and commence revenue flow as soon as possible.

Achieve positive client feedback and client\xe2\x80\x99s willing to act as SCB referees for future business.

Maintain close and collaborative relationships with internal stakeholders and key clients.

Provides regular implementation updates and escalates key issues on a timely basis to senior management

Processes

Onboard clients to the FSS offering and provide client training

Sales Support

- Active engagement in solution design

- Participates in Client meetings/workshops/presentations.

- Support RFP/RFI/DD process

Provide day to day client support

Provide best in class relationship management ensuring all client requirements are met or captured for future development

Conducting regular client reviews

Collaborate with internal teams within the bank to deliver effective solutions to client requirements

Work with regional and global teams to facilitate a \xe2\x80\x9cfollow the sun\xe2\x80\x9d model

Work with the FSS business and technology/project teams on new product offerings

People & Talent

• Leads through example and builds appropriate culture and values as part of a team
• Attend ongoing training and development.

• Contributes actively to best practice transfers to educate and support the Client Solutions function globally.

Objectively provides feedback to Client Solution team members and managers, and provides guidance, when necessary, to enhance client experience and business outcome.

Risk Management

Proactively maintains an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them.

• Ensures all regulatory and compliance initiatives surrounding the FSS business are understood and adhered to, and escalates any concerns through management, and other channels, in a timely and effective manner

Adherence to key processes and control requirement

Investigate and resolve problems that occur

Provide Business Continuity Planning and support

Governance

Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.

• Ensures the process, commercials, and necessary governance are in place to govern the roll-out of the product.

Regulatory & Business Conduct

Display exemplary conduct and live by the .

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Closely liaises with internal technology and operations teams to define common standards to adopt in managing the operational relationship with clients, under the auspices of the overall client management model

Communicates Client Management strategy to business partners to ensure understanding of Client Management principles

Works closely with Sales and Product Management to define client requirements and prioritise accordingly

Facilitates client meetings with regulators and market infrastructures

Other Responsibilities

Embeds Here for good and Group\xe2\x80\x99s brand and values,

Performs other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

• Act as a role model, behaving with integrity and demonstrating exemplary conduct

Our Ideal Candidate

• Good knowledge of Securities Services and well versed with local banking rules, regulations and guidelines.
• Knowledge of client documentation and project management skills, attention to detail and diligence in execution
• Self-motivated, confident individual with excellent communication and presentation skills.
• Analytical skills \xe2\x80\x93 ability to review & analyse workflows and procedure to drive process improvements, enhancing client experience.
• Good relationship management skills. Strong ability to manage and effectively influence multiple stakeholders.
• Strong drive for results, ability to plan, track and follow through to drive results
• Thorough understanding of complex clients and ability to deliver in challenging situations

Role Specific Technical Competencies

• Client Relationship management
• FSS / Cash / S2B Product Knowledge
• Good stakeholder management skills
• Experience in onboarding client accounts and transitioning into delivery of operational service

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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