We\xe2\x80\x99re the world\xe2\x80\x99s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what\xe2\x80\x99s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

Job Title & Location

Senior Client Service Executive

Dubai, Jumeirah Lakes Towers

Role Description

Purpose: To be a key point of contact for clients on routine deliverables & requests. To handle all data requests and project briefs ensuring timely, accurate delivery of information and offering good levels of insight; whilst also contributing to the growth of the clients\xe2\x80\x99 business within Kantar Worldpanel by identifying potential revenue opportunities from ad-hocs specials!

Client Relationship

• Be a key point of contact for routine deliverables & requests of the client\xe2\x80\x99s business, attending onsite days and owning all related client data requests and project briefs
• Deliver a highly responsive service to clients, continuing to build good relationships and trust with your contacts
• Accompany and support the team with supervised on-site client servicing where appropriate, with the view to attend onsite days, forming relationships and building trust with key contacts so that you establish yourself as a point of contact for ad-hoc data requests on an on-going basis
• Understand where Worldpanel complements and competes with other information your client buys
• Further develop the client relationship by seeking out opportunities to introduce other Worldpanel capabilities and services to your contacts!

Account Handling

• Be responsible for managing your own day-to-day workload on the area of the business you have responsibility for and establishing priorities with the client as needed
• Anticipate client demands and proactively find solutions, rather than just answering requests
• Personally de-brief key contacts on any requests / project briefs that you have completed
• Demonstrate commercial awareness by understanding revenue targets, identifying and acting upon potential revenue opportunities
• Manage client expectations if demands are unreasonable or you can see a better approach
• Demonstrate an inquisitive nature and desire to focus and commit for your client contacts
• Anticipate client needs and be cognisant of the Worldpanel plans for developing the account
• When faced with a problem adopt a positive, hard-working attitude
• Train client users on software and data interpretation
• Identifying potential revenue opportunities from ad-hocs specials including conceptualising analyses, pricing and developing proposals/quotes for the same

Basic Data & Tracking

• Assume responsibility for checking and reviewing any regular reports that are sent out to your client contacts to ensure their accuracy and relevance
• Production and interpretation of Special analyses with a focus on finding patterns in the data, highlighting key points and making recommendations
• Confidently use the more advanced capabilities within Powerview such as level groups, distributions etc
• Build a network of contacts within Worldpanel Operations who can help you resolve difficulties with the data or systems if they arise
• Implement changes to regular reports in line with delivery strategy

Analysis & Insight

• Attend onsite days and de-brief key contacts on any requests/smaller project briefs that you have completed.
• Discuss briefs with clients, challenging appropriately to make sure requests have been properly thought through and offering advice on how best to tackle issues
• Be conversant in the methodology and deliverables of all the panels & services run by the division - eg building a good working knowledge of eg Key Account Reports, ( also New Initiatives like Expert services, Baby Panel, Shopper as appropriate) capabilities in order to introduce them as relevant to help solve client issues
• Recognise patterns, draw logical conclusions, consider implications and make recommendations based on your analysis and knowledge of the client\xe2\x80\x99s business
• Always make valuable contributions to basic ad-hoc client data requests by adding commentary and drawing out key findings
• Draw on your understanding of your client\xe2\x80\x99s business, brand plans and category goals in order to ensure your recommendations are relevant
• Be responsible for managing client briefs from start to finish i.e. \xe2\x80\x93 designing correct methodology, running the required analysis, adding interpretation and insight based on category knowledge, delivering back to the client.

Person specification

• Arabic Speaking Skills (essential)
• Gather facts and figures, monitor self and others, and achieve goals in a timely and factual manner
• Seek ways of perfecting things, raising standards, reducing errors and overcoming omissions
• Bring a sense of urgency to situations, demonstrating an active approach, and a willingness to get involved in order to increase the pace, achieve goals and meet objectives
• Take decisions as appropriate, and ensure others do likewise
• Provide satisfactory solutions in situations involving the new and unexpected
• Have a flexible approach in changing situations and be adaptable in difficult circumstances, continuously striving to achieve a result
• Work at a very high level of independence, while remaining responsive to feedback and direction received from their line manager
• Be curious, demonstrate a real desire to learn, seek out training opportunities and actively participate in meetings (both internal and external as appropriate)
• Show dedication to both the client and the client service team, demonstrating a professional work ethic and willingness to focus and commit when required

What you\'ll get from us

• 22 days holiday annually
• Employee Assistance Programme
• Private Medical & Dental Insurance
• Life Assurance & Income Protection

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Country

United Arab Emirates

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We\xe2\x80\x99re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you\xe2\x80\x99re not an exact match, we\xe2\x80\x99d love to receive your application and talk to you about this job or others at Kantar.

Kantar