Allianz Group is one of the most trusted insurance and asset management companies in the world

Your role

• Line Manager: Head of Claims and Collection
• To manage mid-size to large claims and collections including assessment, settlement and risk mitigation
• To manage relationship internally and externally including communication of claims assessment decisions and debt recovery plans

Your challenge

• Ensure an appropriate service level per segment which support customer satisfaction objectives
• To ensure a perfect coordination with Collection teams in order to mitigate loss and maximize recoveries for the company from the potential failures or failure of companies where we are exposed.

Key responsibilities/What you do

• Engage in the management of mid-size and large claims
• Contact and communicate effectively with customers and debtors to negotiate and implement debt recovery plans
• Provide professional, efficient and effective claims assessment / settlement service in line with AZ Trade Claims and Collections Guidelines and T&Cs
• Communicate and monitor procedures, rules and guidelines to ensure acceptable level of compliance and control
• Ensure appropriate communication with Commercial regarding claims partially/not covered
• To be the company\'s technical expert on claims assessment, policy compliance and related matters in order to ensure internal and external clients satisfaction
• Contribute to the commercial actions of development of customer loyalty

Key requirements/What you bring

Business expertise:

• Excellent claim assessment skills, detailed knowledge of local legal and insolvency practices and working knowledge of international practices.
• Detailed knowledge of EH products, systems and working practices.
• Detailed knowledge of customer practice and competitors products which enables identification of business improvement opportunities

Interpersonal skills:

• Excellent project and change management skills / Good communicator (internal/external)

Educational requirements:

• Minimum Bachelor degrees in Finance or related field
• Business English Fluency

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Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let\'s care for tomorrow.

Euler Hermes does not issue direct policies in the Middle East. It operates in partnership with and provides reinsurance support to a number of selected locally licensed insurance companies, which issue Trade Credit Insurance Policies designed and approved by Euler Hermes in its capacity as a Reinsurer. Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes

Allianz