Job Description

Project description

An onsite position for a CRM BA.

For this role, we need someone who will be directly working with the business, so the soft skills are very important.

Responsibilities

Key Responsibilities


Business Analysis & Requirements Gathering


Collaborate with stakeholders from M&A, Human Resources, Enterprise users, etc. to understand and document CRM needs and challenges.


Conduct target state design requirement meetings to align Dynamics 365 CRM functionality with business objectives.


Translate business requirements into functional specifications, user stories, and acceptance criteria suitable for agile delivery.


Solution Design


Work with technical teams and vendors to design and configure Dynamics 365 modules and enhancements.


Support testing activities, including UAT planning, execution, and defect tracking.


Ensure smooth CRM integrations with Outlook, SharePoint, LinkedIn, etc.


Stakeholder Communication & Documentation


Maintain high-quality documentation including Business Requirements Documents (BRDs), Functional Design Documents (FDDs), and Process Flows.


Act as the key liaison between technical teams, vendors, and business units.


Deliver user training, demo sessions, and support adoption initiatives across the organization.


Data Management & Governance


Support EDP team to ensure data accuracy, integrity, and compliance with privacy and governance policies.


Lead or support data migration, cleansing, and transformation activities within Dynamics 365.


Continuous Improvement & Innovation


Analyze CRM usage, user feedback, and KPIs to recommend process and system improvements.


Stay up to date with Dynamics 365 updates, releases, and new Microsoft features to drive innovation.

Skills

Must have


Bachelor's degree in business administration, Information Systems, or a related field.


3-5 years of experience as a Business Analyst with a strong focus on Dynamics 365 CRM modules.


Deep understanding of CRM processes including opportunity tracking, and custom workfloes


Proven experience documenting requirements and delivering enterprise CRM solutions.


Familiarity with Microsoft and Azure ecosystem.


Strong analytical, problem-solving, and stakeholder management skills.


Nice to have


Microsoft Certified: Dynamics 365 Fundamentals (CRM) or Dynamics 365 Functional Consultant.


Excellent communication skills and ability to bridge business and technical teams.

Other

Languages


English: C1 Advanced


Seniority


Senior



Abu Dhabi, United Arab Emirates


Req. VR-119570


Business Analysis


BCM Industry


05/12/2025


Req. VR-119570