Subject Matter Expert on all SCB Non-Resident Indian banking related product and services.
Responsible for business development initiatives (both Digital & on ground) in UAE to generate affluent client leads for the team. To tap into the affluent NRI segment in UAE through initiatives such as tie ups with local India Associations, Employee Banking Corporates, regular events & client communications, Digital / Social media campaigns etc
Take ownership for the overall Cross Sell opportunity within the UAE NRI team keeping in mind the cross-border guidelines.
Responsibility to train and guide the UAE NRI team to enhance their over all product knowledge with regards to SCB India product offerings. To conduct regular training sessions to achieve this goal
Acquiring and Qualifying NTB clients to bank\xe2\x80\x99s segment thresholds through various initiatives including self sourcing (Priority & Premium).
Engaging with SCB India RMs to deepen client relationships through effective client engagement. (Introductory emails, regular follow ups with India RM to assist clients on their banking needs)
Strategy
Acquire Affluent NRI clients for SCB India through various sourcing channels which includes Business development activities, references through ETB clients, Tele-calling on the leads uploaded on CEMS and self-sourcing .
Engaging with SCB India RMs to deepen client relationships through effective client engagement. (Introductory emails, regular follow up with India RMs to assist the client on their banking needs).
Subject Matter Expert on all SCB Non-Resident Indian banking related product and services.
Responsible for business development initiatives (both Digital & on ground) in UAE to generate affluent client leads for the team. To tap into the affluent NRI segment in UAE through initiatives such as tie ups with local India Associations, Employee Banking Corporates, regular events & client communications, Digital / Social media campaigns etc
Business
Source affluent NTB NRI clients for SCB India through various sourcing channels including self-sourcing
Subject Matter Expert on all SCB Non-Resident Indian banking related product and services.
Responsible for business development initiatives (both Digital & on ground) in UAE to generate affluent client leads for the team. To tap into the affluent NRI segment in UAE through initiatives such as tie ups with local India Associations, Employee Banking Corporates, regular events & client communications, Digital / Social media campaigns etc
Take ownership for the overall Cross Sell opportunity within the UAE NRI team keeping in mind the cross-border guidelines.
Responsibility to train and guide the UAE NRI team to enhance their overall product knowledge with regards to SCB India product offerings. To conduct regular training sessions to achieve this goal
Engage with NTB Non-Resident Affluent Indian clients through referrals from existing SCB UAE NRI clients to acquire NTB clients for SCB India.
Tele- calling on the given UAE client base (Priority / Premium / Personal) to cross-sell SCB India Account Proposition.
Conversion on Digital Leads as and when assigned on monthly basis.
Acquiring and Qualifying NTB clients to bank\xe2\x80\x99s segment thresholds (Priority, Premium & Personal).
Ensure bank charges / terms and conditions are clearly communicated to all clients.
Activate NTB clients, set up and guide clients on remote channel usage i.e., Online Banking, Mobile Banking, Debit Card Activation through Client Centre.
Provide professional client service to achieve a high percentage of client satisfaction and retention. Serve as the one-point contact to the High Net Worth clients of the Bank
Meet the client in person and understand the client needs.
Generate new business to achieve defined targets in terms of no. of clients, FUM and revenue for the segment
Follow Daily Sales Plan and Contact Ratios to acquire prospective clients through referrals.
Maintain complete and detailed knowledge of all the assigned products.
Have complete knowledge of the client base in terms of the profile, demographics & psychographics, and assets in the Bank.
Maintain accurate and up to date activity records in daily sales log or CEMs.
Engaging with SCB India RMs to deepen client relationships through effective client engagement. (Introductory emails, regular follow ups with India RM to assist clients on their banking needs)
Processes
Timely dispatch of all original documents including AOFs and Service request forms to SCB India post processing of the request within the agreed timelines (10 days) as well as purging of all clients related data post account opening. Ensure account opening TAT is adhered to. (Ideal TAT is 3 days) .
Ensure error free application and documentation. All documents provided by the client for completion of the account opening or customer instruction/service forms should be duly checked prior to submission.
Ensure status of all leads /referrals received pertaining to SCB UAE ETB clients for opening NRI accounts with SCB India are updated on CEMS on a timely basis. Ensure that the sales process prescribed by the bank is fully adhered to.
To ensure that no client application is misplaced and all AOFs and client documentation is kept in safe custody. Liaise with dedicated service team/India Ops on all customer service requirements and ensure that all individual client queries are dealt with promptly.
Risk Management
Ensure compliance with the bank policies on an ongoing basis and report any suspicious transaction immediately to the supervising officer. Ensure adherence to the overall risk management framework of the bank including operational risk and sale governance framework. Ensure knowledge of all policies and procedures in relation to AML/CDD guidelines. Ensure \xe2\x80\x9cCustomer Due Diligence\xe2\x80\x9d requirements as prescribed by the bank are duly adhered to.
Regulatory and Business Conduct
Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the [country / business unit / function/team] to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Priority Banking Team, SCB, UAE
NRI Unit- SCB UAE
NR Segment Team, SCB India
NRI Client Service Manager, SCB India
NRI RM, SCB India
Operational Risk Team, SCB UAE
Client Onboarding Team, SCB India
Sky Team- SCB India
Our Ideal Candidate
5 years plus related experience in Retail Banking acquiring affluent clients and managing their portfolio .
Professional Memberships (i.e. required for roles for continuous development/ improvement/awareness of current practices etc.).
Bank training (i.e. mandatory & developmental)
Role Specific Competencies
Excel skills
About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.