Senior Application Support and Cloud Operations Engineer Mission: The Managed Applications Cloud Expertise team is part of the OBSIT Organization within CMI (Customer Marketing and Innovation). MAC team handle the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality. Managed Applications Cloud Expertise (MAC) delivers 2nd level (application and Infra) support services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) , the OBSIT Monitoring team or application hosting entities (Orange Cloud For Business Monitoring). Within the MAC team, the scope of this senior job is to ensure the following tasks on a 24x7 basis (on-call basis): Technical responsibilities:
Ensure applications’ availability to meet the SLA target
Handle, diagnose and route in real-time incoming trouble tickets
Responsible for 2nd level technical support and escalation
Develop monitoring scripts to monitor applications, system performances and data availability
Communicate planned/unplanned outages to end users
Provide administration services on applications
Provide workarounds for major issues until permanent fix is delivered
Participate in the UAT testing for any bugs/new application features
Working in devops mode for all applications hosted in the cloud, this includes (but not limited to):
Fully understanding the functionality of applications to help them define their QoS matrixes
Providing L2 support for the cloud infrastructure
Providing L2 application support to cloud-based applications
in some cases; containerizing applications
Functional responsibilities:
Managing and handling new issues related to the application support or to the infrastructure support
Representing the team with different stakeholders within the organization
Having full autonomy within the team
About you
Functional Skills:
Excellent troubleshooting skills
Strong ability to work in a team
Excellent written and verbal communication skills
Time management
Autonomy to work on different issues
Technical Skills: Due to the variety of the supported applications, the proficient knowledge in two or more of the below domains is mandatory:
Operating system administration & scripting (Windows, Linux)
Good experience in working in agile and devops is a plus Good understanding of network protocols (CCNA is a plus) ITIL foundation knowledge (certificate is a plus) Educational background: B.Sc. in computer science or equivalent Fluent in English Fluent in French is a plus At least 4 years of experience working within the IT field
Additional information
The Managed Applications Cloud Expertise team is part of the OBSIT Organization within CMI (Customer Marketing and Innovation). MAC team handle the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality. Managed Applications Cloud Expertise (MAC) delivers 2nd level (application and Infra) support services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) , the OBSIT Monitoring team or application hosting entities (Orange Cloud For Business Monitoring).
Department
Customer Marketing& Innovation
Contract
Regular
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.