Job Description

The Senior Analyst - Trading Solutions will oversee IT operations and delivery activities supporting the trading business. The role is responsible for ensuring stable, high-quality trading system performance, effective service management, and timely delivery of system enhancements aligned with business objectives.
The position acts as a key interface between trading, operations, IT and external vendors, with a strong focus on service quality, system reliability and continuous improvement.
Key Accountabilities
Service Management & Operations
Oversee IT service management activities, including monitoring and management of tickets and service requests.
Analyse service performance, identify improvement areas and report service quality metrics to business and IT stakeholders.
Conduct service quality assurance and proactively monitor system performance issues.
Vendor & Delivery Management
Manage external system integrators and service providers to ensure timely, high-quality delivery of contracted services.
Coordinate vendor activities across development, support and release cycles.
Trading Systems Expertise
Maintain strong working knowledge of the Endur trading platform, including:
System architecture
Core front, middle and back-office modules
Endur data model
Support trading system configuration, enhancement and issue resolution across the trade lifecycle.
Business Engagement & Solution Delivery
Work closely with business stakeholders to understand requirements, clarify problem statements and deliver effective solutions.
Assess change requests and define system solutions aligned with business objectives.
Translate business needs into functional specifications and support delivery through to implementation.
Infrastructure & Environment Coordination
Coordinate with infrastructure teams on all technical environment activities, including:
Production patch deployments
Test environment setup and refresh
Server maintenance and system availability
Testing & Change Control
Design, plan and manage User Acceptance Testing (UAT) in close collaboration with business users and IT stakeholders.
Ensure changes are tested, documented and implemented in line with agreed standards and timelines.
Trading Business Knowledge
Demonstrate strong understanding of the energy trading value chain, ideally across crude oil and refined products, from front office through to back office.
Generic Accountabilities
Supervision
Plan, supervise and coordinate activities within the assigned area to meet functional objectives.
Support the onboarding and development of new team members to ensure effective contribution to department goals.
Policies, Systems & Processes
Implement approved policies, processes and systems to support consistent and efficient execution of departmental activities.
Performance Management
Contribute to the achievement of departmental performance objectives through effective delivery and service management.
Innovation & Continuous Improvement
Design and implement tools and techniques to improve process quality, efficiency and system performance.
Identify opportunities to enhance internal processes and align with best practices and industry standards.
Reporting
Provide input into regular progress and performance reports for management, highlighting key risks, issues and improvements.

Skills Required