Job Description

About Us:

Ooredoo is a dynamic global Telecommunications player operating in 10 countries serving more than 138 million customers. Ooredoo Qatar employs approximately 1,600 people driving Ooredoo to be the number one choice for world-class communications services in Qatar, and it is a team that you can be part of!


About the Business Unit:

Ooredoo's Business BU is a critical part of the company's first line customer facing activities for all Business Accounts and has a significant role to play in long term business value creation through product design, achievement of sales revenue, profit and customer satisfaction, as defined in the annual business plans. The department ensures that Ooredoo meets its customer experience targets and obligations in delivery of B2B services as per Ooredoo's commercial commitments which are set out in customer contracts, SLA's and by the telecom's regulator, avoiding any financial penalties but being accountable for any incurred. Undertake regular reviews of the Customer Satisfaction results in order to initiative improvements. The team leads and directs the Delivery and Assurance of the Customer Experience strategy to achieve Ooredoo's long-term technical, strategic, cost containment / reduction and customer satisfaction goals.


About the Role:

This role is responsible for handling Customer Network Solutions and working towards refining and provision the services for Ooredoo's B2B customers as per KPI commitments. For more details, please click here.


About You:5 years' experience in a similar role. Experience in Service configuration / provisioning in a telecom environment. Excellent knowledge of standard IPVPN services over MPLS and working experience of Routing and Switching technologies, like BGP, MPLS, OSPF, Multicast, QoS, IP Routing, VLAN, STP, VTP, Ether Channel. * Knowledge of basic functionalities of Routers (e.g. 800, 2900, 3600 and ASR series) and Switches (e.g. ME 3400, 3560, 3700 series).