Job Description

Senior Account Manager based in Dubai with a strong track record in client retention, account growth, and recurring revenue management. This is a strategic leadership role focused on maximizing value from our existing client portfolio while ensuring long-term partnerships.

The ideal candidate brings 10+ years of experience in tech services (preferably RFID, Auto-ID, SaaS, or ERP solutions), along with proven ability to lead, train, and motivate teams to deliver against renewal and revenue targets.

Key Objectives

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Ensure 95%+ client retention through proactive account management and superior customer service.

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Drive recurring revenue growth from existing accounts via renewals, upselling, and cross-selling.

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Act as a trusted advisor to clients by solving problems, addressing pain points, and ensuring successful adoption of solutions.

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Build and maintain a high-performing account management team through strong leadership, training, and mentoring.

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Implement structured processes for account reviews, renewals, and client escalations.

Roles and responsibilities:

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Manage a portfolio of strategic enterprise clients, ensuring long-term retention and recurring revenue growth.

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Lead account planning sessions, quarterly business reviews (QBRs), and renewal discussions.

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Identify opportunities for upselling and cross-selling within existing accounts. Build and enforce process-driven account management frameworks (renewals, escalations, reporting).

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Train, coach, and motivate the account management team to meet retention and revenue KPIs.

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Ensure exceptional customer service delivery and act as the escalation point for key clients.

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Collaborate with delivery and support teams to resolve client issues quickly and effectively.

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Track performance using CRM tools - pipeline of renewals, client health scorecards, and forecasting.

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Develop client success stories and case studies to strengthen long-term relationships.

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Report account performance, renewal rates, and recurring revenue contribution to leadership.

Requirements:

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10+ years of account management experience, with at least 5 years in Dubai/Middle East.

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Proven success in client retention, renewals, and recurring revenue growth. Strong team leadership and training experience - able to coach and motivate account managers.

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Process-driven approach with discipline in reporting, follow-ups, and structured account reviews.

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Strong problem-solving skills - able to address client challenges with solutions-focused mindset.

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Excellent customer service orientation - ability to build trust and long-term relationships.

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Experience in RFID, Auto-ID, SaaS, ERP, or tech services industry preferred.

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Proficiency in CRM systems (Salesforce, Zoho, HubSpot, or similar).

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Excellent communication, negotiation, and presentation skills.

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Willingness to travel across UAE and GCC for client meetings and reviews.

Job Types: Full-time, Permanent

Pay: AED10,000.00 - AED15,000.00 per month