Job Description

Job Title Senior Account Manager

Description

At Macmillan Learning, the health and safety of our employees and contract staff is a top priority. Accordingly, COVID-19 vaccinations will be required for all staff that will be working in a Macmillan Learning office, or have job duties requiring them to travel for work. If offered the role, the candidate will need to provide proof of vaccination in advance of their start date. Employees can request religious and/or medical exemptions to this requirement by following the process outlined in the offer letter.The Senior Account Manager, Custom is responsible for the overall health and performance of their respective portfolio including list management, annual moderate growth in portfolio value, acquisition of new titles and projects, and delivering on customers' requested needs in their original content print or digital product. The Sr. Account Manager will be responsible for developing strong author relationships, communication across stakeholder groups, and demonstrate intermediate level project management skills. The Sr. Account Manager must collaborate with the sales and marketing teams and is responsible for demonstrating and training our custom capabilities/products to our existing customers. Sr. Account Managers are also responsible for mentoring and/or managing entry level account managers. This position is eligible for remote employment, it will exclude the following locations: Alaska, Arkansas, Colorado, Hawaii, Mississippi, South Dakota, West Virginia, and Wyoming. Responsibilities include, but are not limited to: Strategically manage a base of up to 4.5M in portfolio revenue by managing publishing cycles of individual titles, ensuring all customers are in a solution that meets their individual/course needs, and identification of growth strategies.Analyze sales and production reports to maintain and grow portfolio key indicators, including: profitability, manuscript delivery, and overall portfolio value. Report out on key indicators as part of performance reviews and goal discussions with manager.Senior Account Managers are responsible for all author communication during product lifecycle including manuscript deadlines, proofing deadlines, contracts, and pricing communications.Nurture collaborative relationships with local field sales teams by quarterly adoption meetings, following established communication protocols, and campus travel. Ensure tracking is up-to-date for all programs including BC14, Salesforce.com; update notes to reflect all conversations and events with authors/potential customers. Create action plans for field sales based on information collected.Demonstrate our products and capabilities to existing and potential authors, train customers in Achieve, follow up with new leads provided by marketing. Train customers on Achieve for all adoptions below 25k in annual revenue.Provide all necessary documentation to editorial assistants, media editors, and CPMs in a timely fashion to ensure there are no delays in project initiation. Schedule editorial launch meetings for all new/complex projects.Responsible for working with Executive Account managers and Program Director to respond to pricing requests, creating P&Ls for projects and submitting for financial approval. Responsible for contract evaluation/requests for themselves and mentees/direct reports.Responsibilities include mentoring or managing new entry level account managers, acting as a resource for training/information for all account managers, participating in manager training programs, taking on a leadership role within regular meetings, developing training materials, collaborating with T&L specialists to deliver trainings on new functionality of Achieve or new product developments.Must be able to multitask; critical thinking and analytical skills; ability to deal with multiple interruptions and competing priorities.Requires long periods of close concentration.Must be able to travel occasionally and work more than 40 hours/week as needed. Essential Qualifications: Bachelor's DegreeExperience communicating complex topics verbally and in writing to diverse audiences and stakeholdersExperience applying strong interpersonal skills and emotional intelligenceExperience in conflict resolution/negotiationProven ability to juggle multiple priorities and adapt as priorities shiftProven ability to creatively problem solveAbility to focus on results and work toward corporate goalsExperience demonstrating detail-orientation and ability to track details of projects/database informationExperience managing stressful situationsProven ability to grow and retain customer base/business, met or exceeded financial goals 2+ yearsExperience applying understanding of business goals and KPIs Preferred Qualifications: Experience in publishing, college textbook sales or customer serviceExperience in digital publishingPrevious database management experiencePrevious experience analyzing data to create action plansDemonstrated track record as lifelong learner; affinity for continuous learning and learning and adaptationInterest in management or mentorship Benefits Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee's date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees. Competitive pay and bonus planGenerous Health Benefits (Medical insurance (PPO & EPO through BlueCross BlueShield, HSA through Health Equity), Vision insurance (Blue View Vision), Dental insurance (Cigna))Contributions to your 401k retirement account through Fidelity Generous paid time off, sick time, discretionary days. and paid holidays (Cesar Chavez Day, Juneteenth, Indigenous People's Day, and more!)Employee Assistance Program, Education Assistance Program100% employer-paid life and AD&D insuranceAnd much more! Macmillan Learning is a privately-held, family owned company that improves lives through learning. By linking research to learning practice, we develop pioneering products and learning materials for students that are highly effective and drive improved outcomes. Our engaging content is developed in partnership with the world's best researchers, educators, administrators, and developers. To learn more, please visitmacmillanlearning.comor see us onFacebook,Twitter,LinkedInor join ourMacmillan Community. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a family-owned global media company headquartered in Stuttgart, Germany. We are an Equal Opportunity Employer. We are actively seeking job applicants who reflect a broad representation of differences, including race, ethnicity, religion, sex, sexual orientation, gender identity/expression, physical ability, neurodiversity, age, veteran, family and economic status and background, geographical background and status, and perspective. We believe that the best companies reflect the incredible diversity in viewpoints, backgrounds, and identities of the world in their staffs, and are committed to inclusive hiring across departments and levels.You can read more about our Diversity, Equity, & Inclusion initiatives here.The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education's guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.

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