Education
Degree or postgraduate in Computer Science or related field or equivalent industry experience
Good experience in Agile methodology using Scrum Framework
Experience
Over 5 years of experience in configuration, deployment, and fine-tuning of Siebel CRM
Hands-on experience with Siebel IP17 and IP19.x
Experience in performance tuning
Technical Skills
Experience working with operating systems including Linux and Windows
Excellent understanding of Siebel Enterprise Architecture
Excellent understanding of Siebel Best Practices
Hands-on experience in Siebel configuration including UI Layer, BO Layer, and Data Object Layer
Expertise in workflow and eScript
Hands-on experience in configuring inbound and outbound web services, JMS configuration, and REST APIs
Experience in Siebel Open UI including PM and PR
Hands-on experience in configuring Assignment Manager criteria and WL Distribution
Experience in server management tasks
Experience in Siebel Marketing Campaigns
Experience in Siebel Lead Management and Service Request modules
Experience in Java is desired
Functional Skills
Knowledge of banking especially in campaign management
Experience in retail and corporate domains
Soft Skills
Ability to influence multiple teams on technical considerations to increase productivity and effectiveness by sharing deep knowledge and experience
Self-motivated and self-starter with the ability to own and drive tasks without supervision while working collaboratively across teams
Excellent soft skills and interpersonal skills to interact with and present ideas to senior and executive management
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