Job Description

JOB SUMMARY

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The Security Officer is responsible for ensuring the safety and security of guests, employees, visitors, and hotel property. This role requires proactive patrolling, incident response, risk mitigation, and professional guest interaction while maintaining a visible yet discreet presence.

KEY RESPONSIBILITIES

Conduct regular patrols of hotel premises, including guest floors, public areas, back-of-house, parking lots, and perimeter. Monitor CCTV systems, access control points, and alarm panels; respond promptly to alerts. Enforce hotel policies, including access control, noise complaints, and removal of unauthorized persons. Respond to emergencies (medical, fire, theft, assaults) and coordinate with local law enforcement, fire, and EMS as needed. Conduct bag checks, vehicle inspections, and key audits in compliance with hotel protocols. Write clear, detailed incident reports and maintain accurate logs of daily activities. Assist with guest lockouts, lost & found items, and safe deposit box procedures. Identify and report safety hazards, maintenance issues, or suspicious behaviour. Provide courteous assistance to guests (directions, escorts, luggage help) while maintaining security awareness. Participate in safety drills, training sessions, and security briefings.

Safeguard confidential information and master keys at all times

Experience Needed

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Education

: High school diploma or equivalent; postsecondary security training preferred.

Experience:

1-2 years in hotel security, law enforcement, military, or related field.

Certifications:

Valid state security guard license


CPR/AED/First Aid certification


Defensive tactics or de-escalation training a plus

Required Skills

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Soft skills

Teamwork, Detail Oriented

Creative

Responsiveness

Values

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Integrity, Fun, Accountability, Care, Inclusive

Benefits

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Employee rate in all Wyndham hotels globally, Training program - All employee levels, Staff accommodation, Learning & development programmes, Length of service benefits