Sea Logistics Customer Care Expert supports customers by providing helpful information, answering questions, and responding to complaints.

YOUR ROLE

To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers. They are account owners of house accounts (personally own an account portfolio).

YOUR RESPONSIBILITIES

• Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfaction
• Shipment Management: Qualification and entry of customer orders into the operational execution process
  Complaint Management
• Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with
• Individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
• Customer On boarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order
• Customer Data Management: Maintenance and integration of customer data in the KN systems
• Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)
• Reporting (creating, refining and reviewing reports)

YOUR SKILLS AND EXPERIENCES

• Candidates should have 2 years of freight forwarding experience, ideally in Sea Imports.
• Ability to work on own initiative and as part of a team.
• To be prepared to learn all aspects of the team’s work with the desire and ability to provide cover and assistance on a regular basis.
• Ability to work efficiently and accurately and the candidate should process a desire to progress within the team
• Demonstrating the ability to take on more responsibility in time.
• Excellent communication skills, Customer focus with a proactive attitude.
• Excellent Customer Service Skills
• Good English skills

GOOD REASONS TO JOIN

We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business