KEY ROLE SPECIFIC ACCOUNTABILITIES:

Description of the Accountability

Performance Indicators (How accountability is measured)

Application Management

To manage, consult, teach, troubleshoot, setup and maintain respective domain solutions to agreed service level standards.

Investigates and develops specifications for system changes to handle workloads and high availability.

Develops and maintains documentation for Technical solution modifications.

Liaise with software suppliers and the Change Management team for problem resolution and deployment of system changes.

Ensure compliance with IT Policies, Security Standards and strengthen internal controls.

Performance against agreed business service level agreements (SLA\xe2\x80\x99s)

Reduction of Service Incidents

Resolution of Service Request and Requests for Change within SLA agreements

Number and severity of security incidents and breaches

Solution Delivery

Work with internal and external implementation team members and partners to contribute to the development, testing and deployment of solutions.

Adheres to software development and maintenance standards by maintaining a comprehensive knowledge of internal and external development best practices.

Estimate and deliver multiple projects assignments and system change requests as per agreed resourcing and timelines with required quality.

Accuracy in development estimates given

Solution delivery on-time and within budget

Compliance with development standards and best practices

Other Key Responsibilities

To liaise with relevant managers and stakeholders in IT to ensure full collaboration and understanding on critical topics as one IT team.

Contribute to the improvement of the solutions and business processes.

Maintains and upgrades professional knowledge, management skills and domain expertise by using continuous learning & development tools.

Contribution to business excellence initiatives within EIT

Peer appreciation and feedback

PERSON SPECIFIC:

Education:

• College or University degree in Computer Science or a related discipline

Minimum Experience and Knowledge:

• 5-7 years\xe2\x80\x99 experience in SAP HR implementation and support.
• 3-5 years\xe2\x80\x99 experience in Success factors (RCM & RMK, PMGM, Onboarding)
• Experience of Employee central and time-off would be added advantage

Job-Specific Skills:

• Knowledge of On-premises integration with Success factors
• Analysis and troubleshooting skills used to support end users.
• Experience working on or supporting one or more Full Life Cycle SAP implementation

#LI-CTSAPAC

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : May 31 2023

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world\'s leading professional services companies, transforming clients\' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us

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