Job Description

Essential Job Responsibilities:


Provide leadership of the day to day operations of the reception desk and guest service team Properly open and close salon each day according to the Standard Operating Procedures Accurately & efficiently book, change and cancel salon appointments Acknowledge and greet everyone who enters and leaves the salon facilities Complete knowledge of salon menu, packages, facility features and hours of operation Utilize salon computers with skill and proficiency Maintain salon desk bank & assure closing paperwork is correct and efficient Answer the phone promptly and use the guest's name throughout the phone conversation Actively promote the salon treatments, services and retail, as well as promotions and/or discounts available Handle guests' questions and concerns professionally and courteously Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction Maintain clean, safe, fully stocked and well organized work area including all guest areas. Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time Maintain a positive attitude and contribute toward a quality work environment Regularly attend, participate in and support training and staff meetings for the salon Assist in all areas of salon operation as requested by management * Communicate to management any and all occurrences involving staff or guests that require attention