Job Description

Key Responsibilities:

Staff Management:

Supervise salon staff (hairstylists, beauticians, receptionists, etc.). Schedule shifts and manage employee work hours. Train, mentor, and evaluate staff performance. Handle any personnel issues, conflicts, or complaints.

Customer Service:

Greet and assist clients, ensuring their needs are met and they have a pleasant experience. Resolve customer complaints and issues effectively. Promote services and products to clients. Ensure client satisfaction through high-quality service delivery.

Salon Operations:

Oversee the cleanliness and organization of the salon. Ensure proper hygiene and safety standards are maintained. Monitor inventory levels of products and supplies and ensure timely reordering. Manage the booking system, making sure appointments are scheduled efficiently.

Financial Management:

Assist with budgeting, controlling expenses, and increasing profitability. Promote sales of services and retail products to clients.

Marketing & Client Relations:

Develop promotional campaigns to attract new clients. Build and maintain strong relationships with clients. Handle client inquiries and ensure follow-ups for future bookings.

Health & Safety Compliance:

Ensure all equipment is sanitized, and health and safety protocols are followed.

Administrative Duties:

Assist in developing and implementing salon policies and procedures.

Qualifications:

High school diploma or equivalent (some may require a degree or certification in cosmetology or business management). Proven experience in the beauty industry, preferably in a supervisory role. Strong leadership and communication skills. Excellent organizational skills with the ability to multitask. Knowledge of salon equipment, products, and services. Customer-focused with strong problem-solving abilities.

Skills:

Leadership and team management. Customer service excellence. Financial and inventory management. Ability to manage stress in a fast-paced environment.

Working Conditions:

Full-time Physically demanding due to standing for extended periods and handling salon equipment. Fast-paced, customer-facing environment.
A Salon Supervisor/manager plays a crucial role in ensuring that the salon runs smoothly, delivers excellent service, and meets business objectives.

Job Type: Full-time

Pay: From AED5,000.00 per month

Application Question(s):

lebanese or syrian nationality
Language:

native arabic, good in english (Required)
Expected Start Date: 01/05/2025