.
Understand client needs and guide them to the right services (e.g., clarifying details for nails, facials, or massage bookings).
Create and manage bookings through the
ERP system
, ensuring accuracy of services, technician assignment, and time slots.
Provide pricing information and package/offer details to clients.
Follow up with clients for booking confirmations, reminders, and post-service feedback.
Handle complaints or issues promptly, escalating when necessary, while maintaining a service-first approach;
Skills & Competencies Required
Excellent communication skills in
English
(Arabic is a plus).
Strong customer-first attitude with a luxury service approach.
Ability to handle high-volume WhatsApp chats while keeping responses accurate and timely.
Tech-savvy: comfortable with ERP systems, WhatsApp Business tools, and booking software.
Multi-tasking and organizational skills to handle both online customer service and in-person reception (if needed).
Calm, solution-oriented, and professional under pressure.
Job Types: Full-time, Permanent
Pay: AED3,500.00 - AED4,000.00 per month
Ability to commute/relocate:
Dubai: Reliably commute or planning to relocate before starting work (Required)
Experience:
* Salon : 3 years (Required)
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