Job Description

Position Overview:

We are seeking a friendly, organized, and customer-focused Salon Receptionist to be the first point of contact for our clients and visitors. The Salon Receptionist will play a crucial role in creating a positive and welcoming atmosphere, managing appointments, and assisting with various administrative tasks. The ideal candidate should possess excellent communication skills, a professional demeanor, and a passion for providing exceptional customer service.

Key Responsibilities:

Client Relations:

Greet clients and visitors with a warm and welcoming attitude, creating a positive first impression. Provide information about salon services, packages, pricing, and promotions to potential clients. Schedule appointments, ensuring efficient and accurate booking using salon management software. Assist clients in rescheduling or canceling appointments as needed, and maintain a well-organized appointment calendar.

Administrative Support:

Manage incoming phone calls, emails, and walk-in inquiries, addressing client needs and directing them to the appropriate salon staff. Maintain a neat and organized front desk area, ensuring it reflects the salon's high standards of cleanliness and professionalism. Process client payments, issue receipts, and manage cash register operations. Handle retail product sales, inventory management, and assist with reordering supplies as necessary.

Communication and Coordination:

Communicate effectively with salon stylists, technicians, and other team members to ensure seamless customer experiences. Relay messages and appointment updates to staff members in a timely and accurate manner. Collaborate with salon management to organize and execute events, promotions, and special projects.

Client Care:

Listen attentively to client needs and concerns, offering solutions and recommendations for services based on their preferences. Manage client inquiries, feedback, and complaints in a professional and empathetic manner, escalating issues when necessary. Maintain a strong knowledge of salon services, treatments, and product offerings to provide accurate information to clients.

Multitasking and Time Management:

Handle multiple tasks simultaneously, including answering phones, scheduling appointments, managing walk-ins, and assisting clients with retail purchases. Prioritize tasks effectively to ensure smooth operations and minimal client wait times.

Qualifications and Requirements:

High school diploma or equivalent; additional education or certification in customer service or hospitality is a plus. Proven experience (2 years) in a customer service, receptionist, or front desk role, preferably within the beauty or salon industry. Strong interpersonal and communication skills, with a friendly and positive demeanor. Proficiency in using salon management software, point-of-sale systems, and Microsoft Office Suite. Excellent organizational skills and attention to detail. Ability to remain calm under pressure and handle challenging situations with grace and professionalism. Flexibility to work evenings, weekends, and holidays based on salon needs. Knowledge of beauty and wellness services, products, and trends is advantageous.

Benefits:

Competitive wage or salary. Employee freebies & discounts on salon services and products. Opportunities for career growth and advancement within the salon. Company visa to be provide. Medical Insurance to be provided. Fun and supportive work environment.
If you are a customer-oriented individual with a passion for the beauty industry and a knack for delivering outstanding service, we invite you to apply for the Salon Receptionist role and join our team. Please submit your resume and a cover letter detailing your relevant experience and enthusiasm for the position to

mercy.d@grandfloragroup.com.

Job Type: Full-time