Greet clients warmly and ensure a professional, positive first impression
Manage appointments: booking, confirming, rescheduling and maintaining an accurate schedule
Answer phone calls, emails and messages promptly and professionally
Handle client check-ins and check-outs using the POS system
Process payments and manage daily cash handling
Communicate with stylists and technicians to keep services running smoothly
Keep the front desk and waiting area clean, organized and stocked
Promote salon services, products and special offers
Assist with administrative tasks as needed (inventory, client records, retail displays)
Requirements
Previous experience in a salon, spa or customer-service role preferred
Excellent communication and multitasking skills
Strong organizational abilities and attention to detail
Professional appearance and friendly demeanor
Comfortable using booking software (Zenoti is a plus)
Ability to work evenings and weekends as needed
Job Type: Full-time
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