This role requires a friendly demeanor, excellent organisational skills, and a passion for delivering outstanding guest experiences.
Key Responsibilities:
Greet and welcome spa guests in a friendly and professional manner.
Assist guests with inquiries about spa services, packages, and promotions.
Maintain a positive and helpful attitude to enhance the overall guest experience.
Handle spa appointment bookings, cancellations, and modifications.
Ensure accurate and timely scheduling of spa treatments to maximize efficiency.
Manage spa appointment software (Zenoti) and maintain up-to-date records.
Effectively communicate with spa therapists to coordinate appointments and special requests.
Provide clear information about spa policies, procedures, and any relevant details to guests.
Handle cash and electronic transactions, including processing payments and issuing receipts.
Maintain cleanliness and organization at the spa reception area.
Address guest concerns and resolve issues promptly and professionally.
Collaborate with staff to ensure a seamless and integrated guest experience.
Benefits :
Visa & Medical Insurance:
Provided by the company as per UAE regulations.
Leave & Entitlements:
Will be granted in accordance with the UAE Labour Law, including annual leave, sick leave, and other statutory benefits.
Job Types: Full-time, Permanent
Pay: AED3,500.00 - AED4,500.00 per month
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