As a store manager, your responsibilities will include, but are not limited to:
Managing team rosters, vacations, and appointment schedules.
Managing store inventory to ensure sufficient retail and professional product stock.
Managing any store maintenance-related issues on a proactive and timely basis
Maintaining and updating all government-related documentation
Ensuring SOPs are always followed.
Managing client relationships and ensuring the client journey is strictly followed by all team members Team Management
Resolving any client complaints to ensure client satisfaction.
Ensuring daily financials are up-to-date and accurate.
Stepping into front-of-house operations as and when required
Onboarding new team members as per the onboarding plan and SOP
Conducting monthly 1-1 with each team member
Monitoring treatment quality and providing action and training plans as and when required.
Working on achieving store financial targets
Conducting daily drives with all team members where daily targets are communicated to the team.
Reviewing daily summaries from team members
Reviewing weekly in-store sales reports and developing an action plan accordingly
Upselling treatments in-house
Upselling retail and packages
Job Type: Full-time
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