Job Description

• Welcome, greet and smile to customers when entering or leaving establishment
• Strictly adhere to the Sales Pitch and procedure established by the company.
• Pleasantly deal with customers to ensure satisfaction
• Maintain high standard of hygiene and personal grooming standards of all employees. Shall be responsible for attendance and timing of all staff.
• Oversee daily salon & spa operations
• Schedule guest appointments.
• Maintain client databases and maintain client information or service records.
• Arrange and coordinate facility schedules to maximize usage and efficiency.
• Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements. Maintain financial or account records.
• Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
• Plan, develop and direct salon and spa services and programs.
• Develop, plan or implement marketing strategies.
• Sell products, services, or memberships.
• Receive payments from clients and track all transactions.
• Recruit, interview, or hire employees. Verify staff credentials, such as educational and certification requirements.
• Assess and evaluate employee performance and suggest ways to improve work.
• Take lead in the inventory of products and order new supplies.
• Ensure to maintain supply or equipment inventories including ordering of materials, supplies, or equipment.
• Establish spa budgets and financial goals. Shall provide Sales Report on regular basis.
• Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
• Train service staff in the use or sale of products, programs, or activities.
• Participate in continuing education classes to maintain current knowledge of industry. Maintain professional knowledge or certifications.
• Check spa equipment to ensure proper functioning. Inspect equipment to ensure proper functioning. Direct facility maintenance or repair if required.
• Schedule staff or supervise scheduling. Assign duties or work schedules to employees.
• Develop staff service or retail goals and guide staff in goal achievement.
• Resolve problems, issues and concern related to operations
• Perform any other duties as directed by the owner or the owner's representative.

QUALIFICATIONS:

• College Degree or Equivalent
• Proven experience managing a salon.
• Proficient in all microsoft office applications.
• The ability to work in a fast-paced environment.
• Excellent organizational skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• Proven experience in managing teams

Job Type: Full-time