Job Description

:

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About the Role:

We are looking for an experienced

Salesforce Technical Lead - Service Cloud

to join our innovative and fast-paced team. As a technical leader, you will be responsible for architecting, designing, and implementing high-quality Service Cloud solutions while guiding a team of developers and administrators. This is a remote opportunity open to candidates based in India.

Key Responsibilities:

Lead the end-to-end design, development, and deployment of Salesforce

Service Cloud

solutions. Collaborate with stakeholders to gather, analyze, and translate business requirements into scalable technical solutions. Provide technical leadership and mentorship to Salesforce developers and administrators. Develop and maintain Apex classes, triggers, Visualforce pages, Lightning Web Components (LWC), and integrations. Ensure adherence to Salesforce best practices, coding standards, and security guidelines. Manage and optimize system integrations using

REST/SOAP APIs

and third-party middleware. Collaborate with QA teams to support testing and ensure successful releases. Create and maintain detailed technical documentation, data models, and solution architectures. Participate in Agile/Scrum processes and contribute to sprint planning, reviews, and retrospectives.

Required Skills & Qualifications:

Minimum 7 years

of hands-on experience in Salesforce platform development. Deep expertise in

Salesforce Service Cloud

and its capabilities. Strong development experience with

Apex, Visualforce, and Lightning Web Components (LWC)

. Excellent understanding of the Salesforce

data model, security model

, and integration architecture. Proven experience with Salesforce integrations, including

REST/SOAP APIs

and middleware platforms.

Salesforce certifications

(e.g., Service Cloud Consultant, Platform Developer I/II) are highly desirable. Excellent communication, leadership, and problem-solving skills. * Experience working in

Agile/Scrum

environments.