Job Description

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Job Summary:

We are seeking a

Salesforce Functional Expert

with strong business acumen and deep functional knowledge of Salesforce platforms, including Sales Cloud, Service Cloud, and Experience Cloud. The ideal candidate will act as the bridge between business stakeholders and the technical team, ensuring Salesforce solutions align with organizational goals and user needs.

Location:

Remote / India

Key Responsibilities:

Gather, document, and analyze business requirements and translate them into Salesforce solutions. Design scalable and user-centric solutions on Salesforce platform across Sales, Service, and Experience Clouds. Act as the product owner or business analyst in Salesforce implementations or enhancements. Collaborate with developers, administrators, and integration teams to ensure delivery meets functional expectations. Conduct user acceptance testing (UAT), training sessions, and post-implementation support. Optimize business processes using Salesforce automation tools like Flows, Process Builder, and Approval Processes. Maintain data integrity and support data migration, cleansing, and reporting initiatives.

Qualifications:

Minimum 5 years of experience working as a Salesforce Functional Consultant, Business Analyst, or similar role. In-depth knowledge of Salesforce standard objects, data models, and declarative tools. Strong experience in Sales Cloud and Service Cloud functionalities. Familiarity with user roles, profiles, permission sets, sharing rules, and other security settings.

Technical Skills:

Proficient in declarative Salesforce tools (Process Builder, Flows, Validation Rules, Page Layouts) Reporting & Dashboards Data import/export tools (Data Loader, Data Import Wizard) Familiarity with sandbox and release management process

Functional Skills:

Strong analytical and problem-solving abilities Excellent communication and stakeholder management skills Ability to manage requirements, prioritize tasks, and drive delivery Business process mapping and re-engineering

Education:

Bachelor's or Master's degree in Business Administration, Information Systems, or a related field

Preferred Certifications:

Salesforce Certified Administrator (Required) Salesforce Certified Sales/Service Cloud Consultant (Preferred) * Business Analyst Certification (Nice to have)