Job Description

Responsibilities:

Salesforce Implementation and Customization:

Lead the end-to-end implementation of Salesforce, including requirements gathering, solution design, configuration, testing, and deployment. Customize Salesforce to meet business needs, including creating custom objects, fields, workflows, validation rules, and page layouts. Collaborate with stakeholders to understand their requirements and translate them into scalable Salesforce solutions. Develop and maintain Salesforce data models, security settings, and access controls. Collaborate with cross team members for performing Data Migration.

Salesforce Integration:

Integrate Salesforce with other systems, such as ERP systems, and third-party applications, to streamline data flow and ensure data integrity. Design and implement data integration processes, including data mapping, extraction, transformation, and loading (ETL). Collaborate with integration teams to define requirements, perform system testing, and troubleshoot integration issues.

Team Leadership and Collaboration:

Lead a team of Salesforce developers and administrators, providing guidance, mentorship, and technical expertise. Collaborate with cross-functional teams, to align Salesforce functionality with business processes and objectives. Act as a subject matter expert on Salesforce capabilities, trends, and best practices, and provide recommendations for process improvements and system enhancements. Documentation and Reporting: Document Salesforce configurations, customizations, and system processes to ensure knowledge transfer and maintain an up-to-date system documentation. Create reports and dashboards. Analyse user feedback to identify opportunities for system optimization and enhanced user experience.

Requirements

Bachelor's degree in Computer Science, Information Systems, or a related field. Minimum of 8 years of hands-on experience in Salesforce implementation, customization, and administration. Strong experience with Administration, Configuration, Apex, LWC and Solution Designing. Salesforce certifications, such as PD I, Admin, App Builder, Sales Cloud Consultant, Service Cloud Consultant. Experience with Lightning Component Framework: Strong experience in developing Lightning Components, and Lightning Web Components (LWC) is preferred. Knowledge of the Lightning Design System (SLDS) and Lightning App Builder is a plus. Salesforce Community Cloud Experience: Knowledge of Salesforce Community Cloud and experience in building and customizing communities is a plus. Strong understanding of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Lightning Experience. Proficiency in Salesforce customization using declarative tools (e.g., Flows, Workflow Rules, Validation Rules) and Apex coding. Experience with Salesforce integration(synchronous/asynchronous) using REST/SOAP APIs, Platform Events, CDCs, middleware platforms (e.g., MuleSoft, Dell Boomi). Solid understanding of data management and security best practices within Salesforce. Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues and provide innovative solutions. Strong leadership and team management skills, with the ability to guide and motivate a team of Salesforce professionals. Effective communication and collaboration skills, with the ability to interact with stakeholders at all levels and translate business requirements into technical solutions.

Preferred Qualifications

Agile Methodology: Familiarity with Agile development methodologies, such as Scrum or Kanban, is preferred. Experience working in an Agile environment and participating in Agile ceremonies is an advantage. Continuous Integration/Continuous Deployment (CI/CD): Experience with CI/CD practices and tools such as Salesforce DX, Git, Jenkins is preferred. Knowledge of source control management and release management processes is an advantage. Data Modeling and Architecture: Understanding of data modeling concepts and database design principles in Salesforce is preferred. Familiarity with data architecture best practices, data governance, and data security in Salesforce is a plus.

Skills

Strong Communication and Collaboration Skills: Excellent verbal and written communication skills are essential for effectively collaborating with business stakeholders, technical teams, and end-users. The ability to explain complex technical concepts to non-technical stakeholders is highly valued. Problem-Solving and Analytical Thinking: Strong problem-solving skills and the ability to analyze complex business requirements and translate them into technical solutions are crucial. A proactive and analytical approach to troubleshooting and issue resolution is preferred. Ability to work effectively in a team environment. Strong attention to detail and the ability to work independently. * Flexible, resilient, constructive, organized, and reliable.