Job Description

The Sales Support Analyst is an entry level position responsible for participating in a range of sales support activities including analysis of sales outcomes, opportunities and the creation of proposals in coordination with the Consumer Sales team. The overall objective of this role is to assist in providing a full range of support services to sales people and client segments.

What you'll do

Sales support, administration and surveillance associate will use strong analytical skills and deep understanding of business nuances to drive initiatives in sales support, administration and surveillance activities. Researches and interprets factual information. Responsible for conducting periodic surveillance and Identifies trends / inconsistencies, basis which defines business issues and formulates recommendations on enhancements, policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Requires experience in working with outsourced vendors, governance process, transition projects and KPI monitoring. Requires local travel during weekday / weekends / after office hours depending on the requirements for surveillance and business monitoring across sales locations and interacting with sales agents / vendor staff etc. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards.

Key Responsibilities:

Analytical, problem solving skills and latitude to solve complex problems, with a systemic data driven approach to identify areas for business improvement. Data analysis to identify emerging trends / patterns, implement enhancements to surveillance framework as required. Conducting mystery shopping activities (including on weekends basis deployment events) Business monitoring at kiosks / branches / sales locations Vendor management initiatives, ad-hoc projects, tracking / managing vendor payments, managing unit's hiring requirements etc. Ensuring sales surveillance activities are adequately executed and the sampling criteria is as per guidelines and inline with the country / regional procedures Standard Periodic Testing / Self-Assessment - Responsible to execute Manager's controls assessment, review country specific processes based on any local requirements, ensure timely submission of review results and corrective actions with focus on content & quality. Work with stakeholders in planning corrective actions and ongoing analysis and monitoring of exceptions trend. Execute a metric-driven disciplined risk and control assessment for sales Ensure control objectives and action plans are addressed according to Issue Management (ICAPs) procedure Manage the Assets Sales in-country practice review program Providing monthly updates to senior management on sales controls trends Ad-hoc business MIS / Presentations While the above list is basis the current requirements, the same is subject to changes based on evolving landscape / business requirements which will be cascaded as and when required Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What we'll need from you

Strong understanding of the business processes including the business model, channels etc Excellent excel and data analysis skills to manage BAU and ad-hoc requirements Proven track record in sales surveillance activities Local travel for conducting mystery shopping / surveillance activities and business monitoring to ensure adherence with the regulatory and business guidelines Strong organizational & analytical skills in conducting sophisticated analysis using vendor data and business oversight / KPI monitoring Exposure to UAE local labor laws requirements / processes, and Citi's vendor management requirements Hands-on experience in working with vendor management related projects including transitions Ability to lead by example, strong influential and interpersonal skills Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization. Bachelor's degree with experience in banking sector in Sales Planning / Admin / Quality / Controls related Understanding of financial service regulatory environment and challenges. Demonstrated ability to lead multiple initiatives and achieve performance goals in a high-volume environment Proven ability to make decisions based on quantitative analysis and creative thinking

By joining Citi Dubai, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more HERE.


Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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Job Family Group:


Consumer Sales
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Job Family:

Consumer Sales Support
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Time Type:


Full time
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Most Relevant Skills


Please see the requirements listed above.
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Other Relevant Skills


For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.


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