Job Description

Overview Of The Role:
The Sales Supervisor coordinates and oversees the effective management of the shop floor covering sales and operations, acting as a link between the sales staff and store management. The role is pivotal in supervising staff activities, promoting client relations, and ensuring the operational integrity and customer service standards of the store are upheld. Through leadership and coordination, the Sales Supervisor supports store objectives and business targets, while maintaining the brand's reputation and quality.
What You Will Do:
Client and Business Development

• Support the team in building long term client relationships, leveraging the different clienteling tools.
• Enhance the 'client state of mind' amongst the team.
• Ensure the team has extensive knowledge of products.
• Support store management in achieving business objectives, projects, and initiatives, including reporting, sales analysis, and product training.

Selling & Floor Management

• Effectively oversee the shop floor to ensure maximum floor coverage during peak trading periods.
• Act as a role model demonstrating sales leadership to the team.

Operations

• Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, and securing facility.
• Accurately process all POS transactions and inventory functions such as transfers, receiving, repairs, and damages to maintain inventory integrity.
• Adhere to loss prevention policies and operational procedures.

Leadership Presence

• Demonstrate exemplary performance across all functions.
• Resolve customer complaints, exchanges, and inquiries effectively.
• Serve as a liaison between staff and management regarding potential performance concerns.
• Propose and implement action plans to optimize store processes and organization.
• Educate the team on sales plans, personal sales goals, and KPIs.

Other Responsibilities

• Be an ambassador of the brand's culture, quality, and know-how.
• Ensure store presentation standards are achieved and maintained.

Skills Required