Job Description

Job Title:

Sales Reservation Agent / Telesales Executive

Job Summary

Selfdrive is seeking enthusiastic and service-driven

Sales Reservation Agents

to join our fast-growing team. The role involves managing both

inbound and outbound calls

related to car rental, leasing, ancillary services, rental extensions, and aftersales support.

As a Sales Reservation agent /

Telesales Executive

, you will be the voice and face of our mobility tech platform--generating inquiries and converting them into successful bookings while delivering exceptional customer experiences. The goal is not just to sell, but to

nurture client relationships

, ensure

customer satisfaction

, and

drive repeat business

.

The role also includes tracking and converting leads, ensuring follow-ups until vehicle delivery or return, and achieving daily and monthly

sales targets

.

Key Accountabilities:

Handle

inbound calls, outbound calls, WhatsApp chats

, and other communication channels to provide rental information and convert inquiries into bookings.

Understand customer requirements and suggest the most suitable

car model, plan, and offer

, aligning with their needs and budget.

Upsell

higher category vehicles

,

insurance

,

add-ons

, and other

value-added services

to maximize revenue and enhance customer satisfaction.

Ensure all bookings are accurate and customer-aligned to avoid cancellations due to errors or misinformation.

Maintain and update

lead tracking sheets

, customer call logs, and follow-up records in CRM tools.

Respond to customer queries related to

pricing, availability, extensions, or terms

, and coordinate with internal departments as needed.

Promote the

Selfdrive App

, highlighting features and convenience to encourage long-term engagement and repeat usage.

Ensure

First Call Resolution (FCR)

and maintain high

Customer Satisfaction Scores (CSAT)

.

Manage agitated or irate customers calmly and professionally, offering quick solutions or escalation when required.

Stay informed about

market trends, competitor pricing

, and service offerings to deliver informed recommendations to customers.

Use standard

verbatim

during customer calls and share confirmations on WhatsApp.

Collaborate with internal teams to meet customer and operational requirements.

What We're Looking For

2-3 years of experience in sales, car rental/ leasing, customer service or hospitality sectors (UAE/GCC preferred). Education qualification: Bachelor's degree Fluent in English; Arabic and additional languages are a plus. Proficient in WhatsApp Business, CRM tools, lead trackers, Excel, or Google Sheets. Excellent interpersonal, upselling, and communication skills (written and verbal). Strong organizational and time-management capabilities. Self-motivated, goal- driven, and capable of multitasking in fast-paced environments. Passionate about cars, tech and digital engagement.

Why Join Us:

Join a leading mobility technology company revolutionizing transportatio access. Be part of a collaborative, high -growth environment. Represent a growing brand both online and offline. Enhance your career in a future-forward and customer centric Company Gain exposure to a tech-driven, process-oriented organization with global presence.
If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, - we want to hear from you!

Apply Now - Send your CV to talent@self-drive.ae

Workplace Type:

Onsite

Work Schedule:

Rotational Shifts (Day/Evening)

Application Open:

Apply only if you can join us immediately or serving notice period.

Salary:

AED3,500- AED4,500/-

Location:

B3, Office number 406, Dubai Commercity, Umm ramool, Al Rashidiya, Dubai, UAE.

About the Company:

Welcome to the Future of Personal Mobility at Self Drive.

A Mobility Tech Platform Established in 2016 in the Middle East with its Head Quarters in DUBAI and a team of over 140+ employees that operates across 10 countries around the world.

Self Drive Mobility is backed by car manufacturers, dealers and the top leasing companies with managing assets worth over USD 1 Billion on its platform making it the fastest-growing Mobility Tech Company in the GCC Region.

Self Drive Mobility operates across UAE, Oman, Qatar, Bahrain, Kuwait, Saudi Arabia, Turkey, Ireland, Scotland, United Kingdom and India with an fleet of over 25000+ units offering Daily | Weekly | Monthly car subscription rentals & Digital Leasing Solutions targeting D2C & B2B Clients.

The company achieved a milestone by serving 1.5 million customers & reached 3 Million days of reservation & is currently the largest mobility platform across in the Middle East.

Job Types: Full-time, Permanent

Pay: AED3,500.00 - AED4,500.00 per month

Education:

Bachelor's (Preferred)
Experience:

Sales, car rental, leasing: 2 years (Preferred)
Application Deadline: 10/08/2025
Expected Start Date: 18/08/2025