Job Description

Job Role Summary:

The Sales Representative is responsible for handling online inquiries, converting leads into sales, managing customer orders, and ensuring a smooth experience from order placement to delivery. The role requires excellent communication skills, product knowledge, and a customer-first attitude.

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Key Responsibilities:

1. Customer Interaction:

- Respond to customer queries via chat, email, phone, or social media.

- Guide customers in selecting suitable gifts or floral arrangements.

- Provide recommendations based on occasions, preferences, and budgets.

2. Sales Conversion:

- Convert incoming leads into confirmed orders.

- Upsell or cross-sell products (e.g., add chocolates, cards, or premium packaging).

- Follow up with interested customers to close sales.

3. Order Management:

- Process and confirm orders through the online platform or CRM.

- Coordinate with florists, warehouse, and delivery teams to ensure timely fulfillment.

- Track and update customers on order status.

4. Product Knowledge:

- Stay updated on new arrivals, seasonal offerings, and promotions.

- Understand the features and emotional appeal of different products.

5. Customer Relationship Management:

- Build long-term relationships with repeat customers.

- Handle complaints or issues professionally to ensure satisfaction.

- Collect feedback and suggest improvements.

6. Sales Reporting:

- Maintain records of sales activity and performance.

- Report daily/weekly sales metrics to the team lead or manager.

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Job Type: Full-time

Pay: AED1,500.00 - AED2,000.00 per month

Application Deadline: 22/04/2025