When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

ABOUT TREND MICRO

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro\'s cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints. As a leader in cloud and enterprise cybersecurity, the platform delivers a powerful range of advanced threat defense techniques optimized for environments like AWS, Microsoft, and Google, and central visibility for better, faster detection and response. With 7,000 employees across 65 countries, Trend Micro enables organizations to simplify and secure their connected world. For additional information, visit

POSITION OVERVIEW

Trend Micro is seeking a highly motivated and detail-oriented Business Operations Manager to join our team in either Dubai or Riyadh. In this role, you will play a pivotal part in overseeing and optimizing various aspects of our business operations, with a focus on financial business operations, including budget management. Additionally, you will be responsible for data-driven decision support, channel operations, marketing operations, services operations, customer success operations, dashboard and analytics creation, operations presentation, business performance management, people/functions performance management, and performance metrics.

PRIMARY RESPONSIBILITIES

• Oversee financial planning, budgeting, and forecasting processes.
• Monitor financial performance and identify areas for improvement.
• Collaborate with the finance team to optimize financial operations.
• Assist in managing the budget related to business operations and projects, ensuring cost-effectiveness.
• Manage and optimize distribution channels and partner relationships.
• Ensure the smooth flow of products and services through channels.
• Identify opportunities for channel expansion and improvement.
• Support marketing teams in campaign planning and execution.
• Monitor marketing performance metrics and recommend improvements.
• Streamline marketing processes for greater efficiency.
• Oversee service delivery and customer support operations.
• Enhance service quality and customer satisfaction.
• Collaborate with cross-functional teams to improve service processes.
• Develop and implement strategies to enhance customer success operations, ensuring customer satisfaction and retention.
• Develop and maintain robust analytics and reporting systems.
• Provide actionable insights and recommendations to support strategic decisions.
• Collaborate with stakeholders to enhance data-driven decision-making processes.

SECONDARY RESPONSIBILITIES

• Ensure that all business operations comply with relevant regulations and company policies.
• Track, Measure, Manage and optimize the performance of teams and functions within the organization, fostering a culture of excellence.
• Establish and monitor key performance indicators (KPIs) to measure the effectiveness of business operations and make data-driven recommendations for improvements.
• Prepare and deliver presentations to regional BU leads to communicate operational insights and strategies for the business.
• Create and maintain dashboards and analytical tools to provide real-time insights into business operations and performance.

EXPERIENCE

• Bachelor\'s degree in Business Administration, Finance, or a related field (MBA preferred).
• Proven experience in business operations management, preferably in a similar industry.
• Strong analytical and problem-solving skills.
• Excellent communication and leadership abilities.
• Proficiency in data analysis tools and software.
• Detail-oriented with a focus on process improvement.

Trend Micro strive to build an environment of equity and inclusion, which reflects diverse points of view. We welcome, value, promote, and celebrate diversity - the very experiences and attributes that make us who we are, including but not limited to race, ethnicity, nationality, gender, gender identification, sexual orientation, level of ability, age, religion, veteran status, socio-economic status, and political philosophy.

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.

Trend Micro