Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.





To actively and independently support the daily requirements of the Sales and Marketing Manager(s)/Director(s). Primary responsibilities include the preparation of Marketing Event, Banquet Event Orders (BEOs), creation and file developments of Opera Bookings, active soliciting of guarantees for assigned clients and updating of Banquet Event Order changes to all operational departments. Secondary responsibilities include administrative duties and client-related correspondences including pick-up reports, rooming lists, banquet menus, vendor and supplier information, floorplans and collecting of payments.

• Prepare and distribute all material and correspondence relating to the successful operation of the department such as contracts, letters, pick-up reports, BEOs, personalized amenities, event resumes for assigned Manager(s)/Director(s)
• Perform daily, weekly and monthly tasks and additional administrative duties to support the Sales and Marketing Division
• Purging and overall maintenance of the filing and tracking system
• Banquet Menu revisions and updating ESS Managers\' database
• Support Labour forecast reporting tool with daily Food & Beverage updates
• Provide Reception coverage support
• Maintain Event and Group Bookings to ensure all standards are being followed
• Initiate the Event Services booking process by creating accounts/bookings, establishing departmental files and generate timely notification as it pertains to all types of guest and client inquiries
• Initiate the Event Services booking process for internal and external events by creating accounts, bookings, establishing departmental file, generate BEOs\' as well as timely notification of changes to appropriate departments
• Active solicitation of client guarantees and the timely distribution of the information in accordance with established departmental processes and as requested
• Handle Site Inspections and walk-in client queries as required
• Handle inquiries and co-ordinate group program details in the absence of assigned ESS Manager(s)/Director(s)
• Managing the design and printing of custom projects including \xe2\x80\x93 Menus for Chef\xe2\x80\x99s Table, Weddings and Events; Parking Vouchers and Seating Charts
• Additional duties, responsibilities and accountabilities as deemed necessary by assigned Manager(s)/Director(s)
• Handle all Functions Processes as outlined in our departmental standards and communicate to operational departments and key stakeholders
• Ensure Health & Safety standards are complied with at all times as well as adherence to our Sustainability Partnership Program initiatives
• Maintain integrity of Opera Sales & Catering database, Fairmont\xe2\x80\x99s sales force tool
• Maintain and monitor daily attendance and ensure it is update din Oasys system

Qualifications

At SO/ Uptown Dubai we do more than just deliver a service. We endeavour to think big, go beyond expectation to make a positive impact that creates an unforgettable experience for our guests and our teams. We\xe2\x80\x99re all expected to show initiative, empowerment and willingness to provide a wide range of services that guide guests throughout their stay at SO/. Whether it is to address guests\xe2\x80\x99 enquiries, preparing reports, operations or just sharing with a guest what is hot in Uptown, from a guest\xe2\x80\x99s perspective every exchange should feel seamless and effortless.

At all levels and positions within our organization, our success is incumbent on a set of behaviours each of us are committed to. These include adhering to company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards. Because we\xe2\x80\x99re an avant-garde and stylish brand, we\xe2\x80\x99re also passionate about maintaining a professional uniform, personal appearance, and bespoke communications. There is no room for ego: come as you are, humble and kind. At SO/ we work hard, but make it fun.

You will constantly be on the move, walking about and being hands-on. You might even need to lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance. Most of all, our aim is to do things right, not just the first time but every single time to the benefit of our guests, our hotel and each other because we\xe2\x80\x99re all in it together!

Additional Information

Ennismore brings together talented teams, from unique brands, to create a culture that is entrepreneurial and purpose-driven in everything we do. We\xe2\x80\x99re the fastest-growing lifestyle hospitality company, and we\xe2\x80\x99re not slowing down. We\xe2\x80\x99re expanding into new countries and cities, creating exciting opportunities.

Inspiring Discovery

Our purpose is to Inspire Discovery for our guests, but we also look to inspire our teams. We inspire our teams to discover their best self through learning opportunities, to grow and to be inspired to make a positive impact on local communities.

Inclusive Culture

Our culture is purpose-driven, dynamic and inclusive which puts our community at the heart of everything we do. We\xe2\x80\x99re open minded, we celebrate difference, welcome diversity of thought and accept people for who they are, allowing them to bring their whole self to work.

Global Perks

Being part of the Ennismore family comes with some incredible perks, including everyone\xe2\x80\x99s favourite, our global discounts programme with up to 50% off stays at our hotels and up to 30% off when eating at our restaurants and bars.

SO/