Position: Sales Manager - Wedding and Social (Full time #536740)
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates

Responsibilities

• Satisfies the needs of the clients whilst optimizing hotel revenue through strategic yield management and up selling of hotel\'s weddings and social events\' facilities and services.
• Works closely with the hotel sales team to achieve monthly sales targets.
• Works closely with Banqueting Operations team to ensure customer satisfaction and return business.
• Sends all correspondence to clients regarding banquet events, such as proposals, confirmations, contracts and amendments.
• Conducts site inspections, client entertainment and familiarization visits.
• Establishes and maintains files of major accounts and bookings and ensures all maintained in the accounts management system.
• Establishes parameters, quotes and negotiates prices with customers for group business.
• Ensures that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
• Understands the overall market, including competitors\xe2\x80\x99 strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.
• Gains understanding of the property\xe2\x80\x99s primary target customer and service expectations; serves the customer by understanding their business, business issues and concern to offer better business solution.
• Ensures all requests are handled in the time frame set by the company.
• Ensures that the information and information security equipment assets are secured as effectively as practically possible to ensure the confidentiality, integrity and availability of the information assets.
• Supports customer loyalty and property\xe2\x80\x99s brand standards by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Builds strong relationships with customers, guests and colleagues in order to gain full understanding of their needs and work to serve them effectively
• Sets a positive example for Sales, Reservations and Conference Sales colleagues.
• Handles guest complaints and disputes.
• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company
• Ensures an excellent working relationship with all colleagues within the hotel
• Utilizes all available on the job training tools for colleagues.
• Attends weekly Conference & Events meeting with Operational team to communicate all new events and existing ones.
• Attends weekly and monthly department meetings and prepares account performance accordingly.
• Ensures all files are up to date with all latest booking information and all inputs in system are entered in compliance with company standards.
• Conducts sites visits as required by hotel operation
• Participates in Client Entertainment with Sales Department as required
• Joint Sales calls with team as required

Skills and Qualifications:

• Previous work experience in weddings and events and/or Sales in Managerial position.
• Previous experience working in a luxury hotel environment
• Must be excellent in using computers and well versed in all computer applications.
• Ability to understand guest needs and expectations and to deliver superior customer service with little input from others.
• Ability to work under pressure and on own initiative.
• Positive attitude and good communicator.
• Ability to plan and organize workload.
• Effective time management, communication and presentation skills.
• Flexibility to respond to a range of different work situations.
• Ability to solve problems.
• Clear communication; effective verbal and written communication skills in English, and preferably in Arabic.
• Friendly personality with excellent interpersonal skills and can-do attitude

Advertised: 01 Oct 2023 Arabian Standard Time
Applications close: 31 Oct 2023 Arabian Standard Time

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