Job Description

Are you a dynamic leader with a passion for luxury vehicles and a proven track record in driving sales or aftersales success? SilberArrows, an independent Mercedes-Benz business in Dubai, is looking for an experienced and results-driven Aftersales Manager to lead our high-performing team and take our operations to the next level.

Why Join SilberArrows:

Premium Brand: Represent Mercedes-Benz - one of the most prestigious automotive brands in the world. Leadership Role: Play a key part in shaping business strategy and performance across sales or aftersales functions. Growth-Oriented: Be part of a company that values innovation, professional development, and internal career progression. Attractive Package: Competitive base salary, performance-based incentives, and comprehensive benefits.
Key Responsibilities:

Strategic Leadership: Lead the Sales or Aftersales department, developing and executing strategies to meet performance targets and enhance customer satisfaction. Team Development: Coach, mentor, and manage a team of executives and support staff, fostering a culture of high performance and continuous improvement. Customer Focus: Ensure a premium customer journey at every touchpoint--from inquiry to delivery or service completion. Process Optimization: Streamline workflows and enhance operational efficiency using best practices and KPIs. Cross-Functional Collaboration: Work closely with other departments including Marketing, Finance, and HR to support overall business success. Reporting & Analysis: Monitor departmental KPIs and present reports to senior management, using data to drive decisions and improvements. Compliance & Standards: Ensure adherence to company policies and Mercedes-Benz brand standards.

Requirements:

Experience: Minimum 5-7 years in a managerial role in Sales or Aftersales within the automotive industry, preferably with premium/luxury brands. Leadership: Proven ability to lead teams, manage performance, and drive results. Industry Knowledge: Deep understanding of the UAE automotive market and customer expectations in the luxury segment. Communication: Strong interpersonal and communication skills, with fluency in English (Arabic is a plus). License: Valid UAE driving license is required.

What We Offer:

Annual Leave: As per UAE Labour Law + additional leave benefits based on tenure. Earnings: Attractive salary + performance bonus Insurance: Full medical insurance provided. Visa Sponsorship: Employment visa provided by the company. Work Schedule: 2 days off per week. Legal Compliance: All employment terms aligned with UAE Labour Law.
Ready to Lead the Drive?

Send your CV and a cover letter to careers@silberarrows.com with the subject line:
"Aftersales Manager Application - [Your Name]"

Note: Only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: From AED15,000.00 per month