Sales Manager - Membership:

Showcase your sales skills, creative flair and interpersonal skills as Sales Manager - Membership where you will grow our market share with exciting promotional.

About our Membership, Re-Connect: Re-Connect is a \xc2\xadfitness and wellness philosophy. It is a way of being the best version of yourself. Membership that offers you different programs according to who you are!

Key roles and responsibilities:

Develop and implement a Membership growth strategy, covering Sales, Marketing and retention, in order to deliver volume and income growth against ambitious targets

Working together with our Marketing, Sales, Finance and Revenue Teams, ensuring a full commercial success both for the Re-Connect Program and for the Fairmont The Palm Health Club.

Working together with our Marketing Team in creating and updating membership collateral and marketing materials, including letters, flyers for upcoming events, welcome packets, fact sheets, directories, surveys, and others.

Ensure the effective operating of the Residence memberships and other membership programs

Maintain all membership databases and ensure timely renewal

Ensure the Membership Team provides excellent customer service throughout the entire journey of the Guest Experience

Promote and organize fitness programs and activities for in house guest/ members and group guests

Promote the facilities and organize special events as required

Work towards achieving assigned budgets and Manage all related financial/accounting processes of all Residence members and other membership programs

Develop a membership customer journey strategy

Oversee membership campaigns, including on-site sales, direct mail, or media marketing, and work to increase members\xe2\x80\x99 engagement

Track all incoming leads and follow up with all current leads while maintaining a CRM database

Implement reconciliation systems with the Finance Department to ensure that Membership and Finance reporting of membership income is consistent

Develop membership retention strategies and targets throughout the 4 Business Units

Manage the communication channels between the Residences, Ownership and Hotel

Consolidate monthly reporting of all members activities

Execute membership marketing plans and programs effectively

Ensure all marketing opportunities are maximized to full potential and marketing initiatives are delivered with high impact

In conjunction with the Director of Marketing, oversee the hotels membership advertising and promotion activities, including print, electronic, and direct mail

Lead on the planning and delivery of members\xe2\x80\x99 events and develop a regular program of activities for members

Assist in the recruitment, development and training of all Colleagues

Other duties as assigned

Requirements & qualifications:

Hotel operations experience required within a five-star luxury brand

Minimum 2 years\xe2\x80\x99 experience in a managerial role in a Sales environment

Computer literate in Microsoft Windows applications required

Russian speaking is an advantage

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Accor