Job Description

Job Title INT

Description

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences.
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion
Raffles the Palm
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world's largest manmade island and archipelago. This luxurious five-star hotel with 388 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
The Position
Responsible of leading and motivating junior team members to ensure yearly sales budget is achieved and surpassed. Responsible for adhering to the management standards and quality guidelines in the Department set by the Director of Sales.
KEY ROLES & RESPONSIBILITIES
FINANCIAL :
To assist during preparation of the yearly revenue & expense budget.
To actively contribute to the Department's financial and administrative activities to ensure that yearly revenue budgets are surpassed.
ADMINISTRATIVE :
To prepare and submit relevant administration tasks in a timely and accurate manner such as sales call schedules, sales call/business travel reports and daily/weekly/monthly reports to the DOS.
To participate in preparing the sales action plans, attend sales meetings develop new ideas such as special packages, programs, promotional activities undertaken by sales department, F&B, spa and other hotel revenue centres.
To work closely with the sales team in the preparation of personal sales goals on a monthly, quarterly and annual basis and to complete a report and analysis at the end of each month.
OPERATIONAL :
To respond to all inquiries within 24 hours.
To set up appointments and make personal sales calls, telemarketing and site inspections, webinars/product trainings to all existing and potential accounts.
To entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with them.
To follow up on lost business and bring information about them to the knowledge of the department superior.
To negotiate with all customers and send out offers/contracts regarding individual and group business.
To contribute to following the conversion ratio of the Group Department.
To be aware of all market trends and share it to team so that a collective action can be implemented.
To plan and arrange business trips to expand market awareness of the brand in key source markets.
To attend the international fairs, roadshows maintain and build strong relations during these events.
To consistently interact with key clients focusing on high profile guests.
To maintain an efficient customer database system (OPERA/Anais), this is essential in generating sales activities report.
To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile.
To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel.
To assist Credit Department in following up all outstanding balances of accounts in a timely manner.
To come prepared on weekly Sales and Revenue meetings
To build and maintain good relations with all Accor Regional and Global Sales Offices.
To be aware of all fire, health, safety, emergency and security procedures in the hotel.
To keep the DOS and DOSM promptly and fully informed of all problems or concerns so that corrective action can be taken on time.
To adhere to the Department and Hotel's standard operating procedures (SOP's)
To ensure strict confidentiality of information in the Department and Hotel.
To carry out duties, projects and other assignments as required by DOS
PERSONAL ATTRIBUTES
Good understanding of luxury market
Good understanding of all hotel departments
Professional sales and presentation skills
Must have strong interpersonal skills with attention to details
Strong written and verbal communication skills
A team player with a positive attitude
Strategic thinking combined with the ability to move strategy to action
Problem solving skills
Managerial / Leadership skills
Self-motivated, creative and confident, with a highly energetic personality
Creative, independent, and manages stress gracefully
Ability to meet deadlines consistently
Pro-active and taking initiative
Must be organized and ability to work and follow systems and procedures
Must be adaptable to change of strategy, ideas, systems etc.
Must be guest service oriented
Proficiency in organizational planning with the ability to multi-task
EXPERIENCE & QUALIFICATIONS
Minimum 3 years experience in a sales position, preferably at an international 5 star hotel or tourism industry
Degree/Diploma in Hotel Management / Business Administration
Strong knowledge of Opera & Microsoft Office
Understands the local culture and have worked in the region
Fluency in German, written & spoken is a must
Fluency in English and other languages, written and spoken, is preferred

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