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Responsible for contributing to the operation of Corporate and execution of Groups and Events handed over by Sales.
Responsible for adhering to the management standards and quality guidelines in the Department set by the Cluster Director of Sales and Marketing.
KEY ROLES & RESPONSIBILITIES
Prepare all administration documents required by the Hotel Sales Team
Attend to Telephone, Fax, email inquiries in a timely manner
Coordinate all Fam Trips and Site Inspections as required
Attend Monthly Sales Meetings
Attend to all Sales Department mail and maintain a correspondence database
Assist with direct mail campaigns
Statistical collation on behalf of state (weekly)
Maintain Filing systems (manual and electronic)
Maintenance and management of database
Assist with promotions where requested
Organize Trade Shows, functions and exhibitions where applicable and advised by Superiors and carry out travel arrangements
Assist with compilation of annual budgets, business plan and regular action plans
Assist with tender submissions
Stock control of collateral
Coordinate and maintain supply of corporate gifts and promotional items
Assist with the preparation of new products and services
Work in line with business needs
Is aware of the Credit Policy
Is fully aware of Sofitel Standards
Performs related duties and special projects as assigned
PERSONAL ATTRIBUTES
Good understanding of luxury market
Good understanding of all hotel departments
Knowledge of sales skills and revenue management
Must have strong interpersonal skills with attention to details
Strong written and verbal communication skills
Strategic thinking combined with the ability to move strategy to action
Problem solving skills
Self-motivated, creative and confident, with a highly energetic personality
Creative, independent and manages stress gracefully
Ability to meet deadlines consistently
Pro-active and taking initiative
Must be organized and ability to work and follow systems and procedures
Must be adaptable to change of strategy, ideas, systems etc.
Must be guest service oriented
Proficiency in organizational planning with the ability to multi-task
EXPERIENCE & QUALIFICATIONS
Minimum 2 years experience in a sales position, preferably at an international 5 star hotel
Degree/Diploma in Hotel Management / Business Administration
Strong knowledge of Opera Sales & Catering & Microsoft Office
Understands the local culture and have worked in the region
Fluency in English, written and spoken
Fluency in Arabic, written & spoken is an advantage
Qualifications
EXPERIENCE & QUALIFICATIONS
Minimum 2 years experience in a sales position, preferably at an international hotel
Degree/Diploma in Hotel Management / Business Administration
Strong knowledge of Opera Sales & Catering & Microsoft Office
Understands the local culture and have worked in the region
Fluency in English, written and spoken
Fluency in Arabic, written & spoken is an advantage