Job Description

Position Overview

The Banking Sales Governance Officer is responsible for ensuring that all sales activities are conducted in compliance with bank policies, regulatory guidelines, and internal quality standards. The role focuses on monitoring sales processes, reviewing documentation, ensuring adherence to compliance norms, and maintaining the integrity of customer onboarding and product sales.

Key Responsibilities1. Sales Governance & Compliance

Ensure all sales teams follow bank policies, regulatory requirements, and ethical sales practices. Review customer applications, KYC documents, and sales submissions to verify accuracy and compliance. Coordinate with internal compliance teams regarding policy updates and risk guidelines.

2. Documentation & Quality Control

Conduct detailed checks on sales files before submission to the bank. Identify errors, mismatches, incomplete forms, or compliance issues and inform team leaders for correction. Maintain accurate logs of all reviewed cases and rejected submissions.

3. Process Monitoring

Monitor daily sales activities to ensure adherence to approved scripts, processes, and standards. Audit sales calls, customer interactions, and application handling for quality compliance. Report any deviations or misconduct immediately to management.

4. Reporting & Analysis

Prepare daily, weekly, and monthly compliance and quality reports. Track team performance based on approval ratio, rejection reasons, and documentation accuracy. Provide insights and recommendations to improve sales quality and reduce rejections.

5. Training & Support

Guide sales staff on KYC requirements, documentation standards, and updated banking regulations. Conduct refresher training sessions on compliance and product knowledge. Assist new joiners in understanding governance procedures.

6. Risk Management

Identify high-risk cases, suspicious customer profiles, or fraudulent activities. Escalate potential concerns to the compliance/operations team per company SOPs. Ensure AML (Anti-Money Laundering) and KYC norms are strictly followed.

Skills & QualificationsRequired:

Minimum 1-2 years of experience in banking sales operations, governance, compliance, or back-office roles. Strong knowledge of KYC, AML, and bank compliance guidelines. Excellent attention to detail and strong analytical skills. Proficiency in MS Excel, CRM systems, and documentation tools. Strong communication and reporting abilities.

Preferred:

Experience in credit card, personal loan, or banking telesales governance. Familiarity with UAE banking regulations and customer onboarding processes.

Behavioral Competencies

High level of integrity and professionalism Strong organizational and time-management skills Ability to work under pressure and meet strict deadlines Team coordination and continuous learning mindset

Benefits

Competitive salary based on experience (AED 3,000 - 6,000) Career growth opportunities in compliance and operations Company visa, health insurance, and other benefits as per UAE labor law
Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED6,000.00 per month