Job Description

Job Summary
Maximizes revenue through increased bookings across all segments of the hotel. Provides an efficient and effective process to quickly handle customer enquiries within pre-defined parameters. Communicates booking information to all relevant departments. Effectively presents and sells all conference and banqueting products which meet customer needs.
Responsibilities
The following are specific responsibilities and contributions critical to the successful performance of the position.

• Convert business through proposal, negotiation and contractual agreement to ensure all revenue potential and targets are achieved.
• Liaise closely with clients to establish needs and expectations and maintain records to develop

opportunities. * Responds to telephone inquires/ requests for group business in the defined timeline.

• Create and maintain accurate customer meeting/event records in Delphi capture feedback and make suggestions for adapting offering.
• Suggests positive alternatives through cross-referrals, and ensures that business booked is within hotel parameters. Processes all correspondence within acceptable agreed time lines.
• Monitor developments, innovations and best practice across the estate and competitor organizations and implement any process that will improve sales performance.
• Ensure follow up takes place with clients and opportunities are sought for repeat bookings.
• Support other hotel associates on their development of sales awareness and selling skills.
• Prepares and maintains accurate account information and profiles in Delphi
• Ensure that all sales opportunities are effectively cross-referred where possible using the appropriate cross-sell protocol.
• Produces contracts, proposals, BEO's and other related booking documentation.
• Ensure strong knowledge of cluster Conference & Events products and selling strategies.
• Utilizes selling skills to book all aspects of meeting in one phone call.
• Proficiency in meeting room set-ups, A/V, and other support services
• Strong knowledge of all hotels in the cluster; selling features, benefits and objectives
• Understanding of contract management and legalities.
• Maximize revenue by up-selling creative F & B and other event options
• Understand need hotels strategy as developed by revenue management
• Understand and achievement of team and individual goals
• Systems and software knowledge (Delphi, Microsoft, Profit Pack, Internet, Azizi Global Source)
• Perceive the wider impact of issues on the immediate business environment
• Communicate the vision in the way that generates excitement, enthusiasm and commitment.
• Focus on the customer and find ways to meet, exceed their expectations
• Build productive relationships with colleagues both internally and externally
• Identify and manage the best resources to effectively deliver project plans.

Required SKills

• Good selling skills and understanding of sales processes; can bring a sale to closure
• Possesses excellent telephone sales skills
• Good customer development and relationship management skills
• Knowledge of all products, cultures and brand strategies
• Basic understanding of need time strategy as developed by Revenue Management
• Knowledge of contractual agreements and legal implications
• Knowledge of food trends, food and beverage composition and menu planning
• Good sales skills to upsell products and services
• Ability to manage and balance group and local business
• Basic Knowledge of group business
• Ability to implement successful sales strategies for multiple properties
• Knowledge of operations and associated challenges for all brands
• Effective decision making skills
• Ability to influence others
• Good problem-solving skills
• Strong communication skills (verbal, listening, writing)
• Strong organization skills
• Ability to use standard software applications and hotel systems including SFA, NGS, Delphi, PMS, MARSHA etc.
• Good analytical skills
• Good negotiation skills
• Strong customer and associate relation skills
• Ability to develop and maintain relationships e.g., associates, customers

Experience

• Previous experience within a sales administration environment and EBC office
• Sales and co-ordination experience with relevant comparable market
• Strong administrative and interpersonal skills
• Understanding of sales data and its use
• Proven record of sales achievement
• Is proactive
• Keyboard skills and computer input

Skills Required