Job Description

Job Title Sales Executive

Description

- To assist during preparation of the yearly revenue & expense budget.

- To actively contribute to the Department's financial and administrative activities to ensure that yearly revenue budgets are surpassed.

ADMINISTRATIVE:

- To prepare and submit relevant administration tasks in a timely and accurate manner such as sales call schedules, sales call reports and monthly reports to the DOS.

- To participate in preparing the sales action plans, attend sales meetings; develop new ideas such as special packages, programs, promotional activities undertaken by sales department, F&B, spa and other hotel revenue centres.

- To work closely with the sales team in the preparation of personal sales goals on a monthly, quarterly and annual basis and to complete a report and analysis at the end of each month.

OPERATIONAL:

- To solicit existing and potential customers and follow up established accounts on regular basis by personal contact, by phone and by correspondence.

- To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts.

- To follow up on lost business and bring information about them to the knowledge of the department superior.

- To negotiate with all customers and send out offers/contracts regarding individual and group business.

- To follow the sales and marketing results and propose corrective actions if needed.

- To explore industry related data, new developments, new assignments, industrial complexes, new business centers, new projects which all could be interest and benefit of the hotel and to distribute this information to colleagues

- To entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with them.

- To keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, themed events etc.) To also explore and compare business traffic (who is accommodating guests in which hotel) amongst the competitors.

- To bring ideas and participate in the preparations of the promotional theme events, other promotional activities and invitation lists.

- To handle individual requests personally, when necessary,

- To maintain an efficient customer database system (OPERA) which is essential in generating sales activities report.

- To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile.

- To participate in preparing the sales action plans, attend sales meetings, develop new ideas such as special packages, programs, promotional activities undertaken by sales department, F&B, spa and other hotel revenue centres.

- To take part in sales training programs, trade fairs / shows, sales blitzes and fam trips assigned by department head.

- To have updated information of the latest developments in the hotel including all activities, promotions, rates of the property and the competition.

- To keep department superiors informed of all changes in the customer profile.

- To prepare & present a weekly sales activity report to the Department and Division heads. Weekly report will include all past week activities and plan for the curent week to include sales calls, site inspections, fam trips, new agencies, meetings, entertainment and other functions, covering information about the company, their comments, requirements, complaints of their customers etc.

- To keep the DOS promptly and fully informed of all problems or concerns so that corrective action can be taken on time.

- To adhere to the Department and Hotel's standard operating procedures (SOP's)

- To ensure strict confidentiality of information in the Department and Hotel.

- To accomplish any additional work assigned by the DOS

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