Job Description

Position Profile/Job Purpose The Sales role is to provide the best possible experience to customers who visit their store and build long lasting relationships from the service and experience they offer. They will utilise their expert fitting, styling and product knowledge to help the customer to find the items most suitable for their needs. They will actively drive conversion through interacting and communicating to customers who visit their store. They will work as part of a team ensuring that their store is set up and looks fantastic at all times, in addition to highlighting and protecting the store, stock and team members from potential risk of loss or safety. Working Hours 48 hours/week exclusive of meal breaks, 6 days/week. Work schedule depends upon the volume of business and will require working in the evenings and over the weekends on a rota basis as approved by their Shop Manager Key Responsibilities CUSTOMER

• Provide excellent service to the customer both internal and external

• Follow and adhere to the Customer Service Charter
• Manage refunds within business policy to ensure the customer is satisfied and will return
• Actively recruit customers to the database

• Focus on customer conversion through communication and interaction to help the customer find what they need
• Ensure the store is always set up to a high standard for our customers

• Is an expert fitter and can fit by tape measure and by eye
• Think customer in everything you do
• Deal with all customer enquiries as appropriate
• Deliver the best customer service
• Be polite, courteous, efficient and helpful to customers and colleagues at all times.

PROFIT

• Ensure all sales and conversion targets are met and exceeded

• Minimise stock loss and constantly look for ways of reducing costs and improving profitability

• Proactively look for ways to decrease costs and drive efficiencies and communicate these to their Shop Manager

PRODUCT OPERATIONS

• Assist in stock taking processes and movement of stock and notify the Shop Manager of any slow moving stock or low stock levels.
• Ensure product presentation is as per the brand guidance and is always to a high standard
• Ensure self is up to date on the full product offering and can talk confidently about the product production, style, sizing and brand history
• Advise on bestselling items, slow sellers and missing product opportunities to their Shop Manager

• Ensure a high delivery of execution of retail and visual standards in store

• Ensure full compliance and adherence of self to the company policies and procedures
• Constant communication to Shop Manager on factors influencing service and sales
• Contribute to a safe working environment for self and team
• Responsible for start-up and end of day analysis to include cashing up, floats and till usage.
• Ensure that the store is kept clean and free from rubbish etc.
• Reporting discrepancies and problems to the Shop Manager
• Assist in the receipt of deliveries of merchandise.
• Maintain and develop a high standard of presentation and display of merchandise.
• Ensure all merchandise is kept secure and stored accordingly.
• Assist the Shop Manager with the coding/ pricing/system
• Assist with the daily emails, and the appropriate paper work and filling.
• Follow the company grooming standards as per the guidelines
• Work with the established guidelines, particularly with brand within

TEAM

• Work as part of a team to achieve the required goals and objectives of the business

• Support and help colleagues when needed

Skills & Qualifications:

• Excellent written and spoken English
• Advantageous to have but not essential: MS Word, Excel and Outlook
• Ideally a minimum of 3-5 years' experience in Retail or Service industry

Languages:

• English - proficiency in spoken and written English
• Arabic - preferred but not necessary

Competencies:

• Customer Empathy
• Team Work
• Communication
• Results Oriented
• Efficiency
• Attention to detail

Personal Appearance & Grooming:

• Should follow Uniform schedule prepared by the Shop Manager.
• Uniform should be properly steamed.
• Uniform shoes cleaned and polished.
• No visible accessories (only wedding or engagement rings).
• Small size earrings only: plain yellow gold, or white pearls, only stud shape allowed.
• Hair must be neatly arranged and styled to present a feminine and professional appearance.
• Hair should be trimmed regularly.
• Shoulder length hair should be neatly pinned to keep away from face.
• Hair longer than shoulder length should be tied in "pony tail".
• Do not use colored / plastic bands.
• Hair should be clean, non- greasy.
• Nails are neatly cut, shaped and clean.
• Use only red, neutral colors or French nail polish.
• Excessively long nails are not allowed.
• Nail polish should cover entire nail, never chipped.
• Make up should be light, subtle and carefully applied.
• Light to medium shades.
• No bright lipstick, only light colors or lip-gloss.
• A light application of mascara, a light shade of eye shadow or alternately a Khol application.

Note: Job description is not limited to the above. Employee will adhere to instructions/tasks as given by the Management. Job Type: Full-time Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• sales: 1 year (Preferred)

Language:

• Arabic (Preferred)