Work within the sales and marketing department to promote the hotel and generate maximum revenues. Responsibilities
Meet and exceed sales targets
Establish new business and maintain existing business accounts through the preparation and execution of action plans.
Manage complex negotiations with senior-level executives
Build rapport and establish long term relationships with customers
Make lists of potential clients and conduct surveys to identify customers actively seeking a hotel
Contact customers via calls or arranged meetings to discover their needs and requirements
Prepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotel
Assist clients in selecting the most appropriate service that best meets their specifications and needs
Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement
Collaborate with other hotel staff to ensure clients have a good time
Monitor the customer service quality of the hotel to ensure customers are tended to appropriately
Conduct price negotiations with customers on behalf of the hotel management to reach a favorable bargain for both parties
Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals
Set annual budgets and implement strategies effective for achieving set targets
Conduct assessment of sales performance to make necessary adjustments to increase patronage.
Participate in planning sales strategy and implement tactics to achieve budget.
Submits weekly sales reports, business-generated reports, and weekly call planner to the Director of Sales.
Develop and maintain contact with business generators, meeting and convention planners, visitors/Convention Bureau travel agents, tour operators, airlines, corporate accounts, Government Departments, and other producers closely allied to Hotel Business.
Work in line with business requirements.
Performs related duties and special projects as assigned