Description

United Arab Emirates

JOB DESCRIPTION

About Jumeirah and Madinat Jumeirah Resort:

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Madinat Jumeirah - The Arabian Resort of Dubai is a magnificent tribute to Dubai\'s heritage. The resort comprises of three grand boutique hotels: Jumeirah Mina A\'Salam, Jumeirah Al Qasr, Jumeirah Al Naseem and a collection of 29 traditional summer houses known as

Jumeirah Dar Al Masyaf. In addition, there\'s seven exclusive Malakiya Villas, over 50 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, a leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa and the Talise Fitness health club.

About the Job:

The main purpose of this role is to manage, qualify and convert leads for group business, catering, food & beverage and rooms.

Your key responsibilities will include:

• Action all leads which are delegated to you within the required months of responsibility, ensuring that turnaround time is met.
• Provide frequent feedback on active leads ensuring there is a clear understanding of business on the books and potential conversions.
• Ensure accurate database management and tracking of activities and information through activities in Delphi, meeting company\'s data standards.
• Work with the proactive sales team to engage in feedback regarding partners and other business opportunities.
• Maintain service level agreement standards for internal relationships and ensure customer service is maintained at an excellent level.
• Ensure all systems, policies and procedures (sop) are in place for effective selling
• Engage with guests and customers within the hotel, at client events, industry gatherings and other social functions
• Conducts site inspection effectively and professionally with thorough knowledge of clients\' needs and hotel products.
• Target to be met on revenue, conversion and BDRC levels.
• Works closely with the proactive group sales team and revenue team.
• Meets with the events management team on a regular basis to ensure that all event files are seamlessly handed over.
• Have excellent product knowledge including function space, audio-visual equipment, capacities, guest room inventory, room rates and menus.
• To ensure that Jumeirah standards are adhered to.
• Abide by the hotel\'s grooming standards to project the luxury image of the brand.
• External Stakeholders to include but not limited to: Destination Management Companies, Event Management Companies, Corporate, Travel Management Companies
• Managing internal stakeholders (Resort Level)

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Business or Hospitality related degree from an internationally recognized institution
• Communication
• Commercial acumen
• Result driven and action oriented.
• Guest/customer & market focused.
• Team focused.
• Good computer knowledge including Delphi (Desirable).
• Solid overall sales background in the five-star luxury hotel industry including a good understanding of all key segments.
• Good administration skills
• Understanding & experience of basic revenue management practices
• A minimum of 1 year in a sales role within a hotel environment.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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