Description

Sales Executive

Location: Abu Dhabi, AE

Company: Majid Al Futtaim

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 40,000 team members in 15 international markets representing over 100 nationalities - all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

Role Purpose:

The role of the Sales Executive will manage sales for the schools, travel trade, birthday and corporate event segments for Snow Abu Dhabi and ensure a seamless booking process and delivery of guest experience.

Role Details - Key Responsibilities and Accountabilities:

Delivery & Support:

Manages the booking process as the key point of contact for all Sales segments in line with the defined processes

Sales segments to be managed include government entities, schools, corporate events, birthdays and travel trade

Gathers requirements and specifications for school visits, corporate events and birthdays and liaises with key internal and/or external stakeholders to ensure seamless delivery

Provides an accurate and detailed event briefing to Operations covering off all elements of an event that need to be delivered with accurate timings and detailed special requests where required

Attends each event and directs activities from start to finish to ensure the event\'s success

Performs post-event evaluation to ensure client satisfaction and documents any issues for future learning and enhancements

Ensures that all sales requests and enquiries are handled within the agreed timelines and asks for support if there is a backlog or delay due to volume of enquiries

Constantly gathers, understands, and applies an expanding knowledge of what is possible to constantly improve our service

Supports customer loyalty by maintaining a customer database to enable frequent CRM activity to keep the customer base engaged

Builds strong relationships with customers, guests and colleagues and works to serve them effectively

Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible

Attends weekly and monthly department meetings and prepares meeting notes and feedback accordingly

Understands the overall market, including competitors\' strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.

Financial KPI\'s:

Drives AED5,000,000 in revenue through schools, birthday, travel trade & event bookings in the first 12 months from opening

Other Context (if applicable):

Performs any additional adhoc duties as and when requested by the Line Manager and/or Head of Department.

Functional/Technical Competencies:

Able to resolve problems or unforeseen issues

Proficient in MS office

Committed to delivering high standards of customer service.

Excellent interpersonal skills

Action oriented

Ability to plan and organize workload

Effective time management, communication, and presentation skills

Strong administrative skills

Personal Characteristics and Required Background:

Personal Characteristics

Positive attitude and good communicator

Fluency in Arabic useful but not essential

Excellent written & spoken English essential

Goal focused

Relationship-oriented

Diplomatic and flexible in responding to a range of different work situations.

Minimum experience:

Minimum 2-3 years of experience working in a sales role within the hospitality industry within the UAE or region (could be a hotel, for a DMC or an attraction)

Minimum Qualifications/education:

Degree or Diploma equivalent in Hospitality or 5+ years\' work experience preferred

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