Job Description

Start date: Immediately

Location:

Dubai Design District (D3) / Dubai (On-site)

About NORA

NORA is a Dubai-based womenswear label designing elevated, modest pieces crafted from high-quality natural fibers. The brand is stocked on leading luxury platforms including Ounass and Galeries Lafayette. You can learn more at noralabel.com and follow us on socials @nora.label.

We're hiring an in-person Sales & Customer Service Manager to lead the showroom client experience, drive sales, and coordinate smooth service across appointments, digital channels, and returns.

Key Responsibilities

Host and manage in-person showroom appointments end-to-end Provide styling + fit guidance, know product measurements, and upsell/cross-sell confidently Manage client support in person and across digital channels (email/WhatsApp/DMs as applicable) Process returns/exchanges and maintain a return reasons tracker by product/SKU Liaise with Fulfilment, Operations, and Accounting to align on dispatches, exchanges, payments/refunds, and urgent requests Prepare weekly and monthly trade reports
What You Can Bring

3-5+ years of sales experience in luxury fashion sales/clienteling (showroom/boutique environment) Arabic is a must (English required) Strong product knowledge and ability to match recommendations to client needs (stylist mindset) Confident working towards sales targets and KPIs Warm, polished, service-first approach with strong discretion Highly organized, proactive, and calm under pressure Proactive follow-ups and strong attention to detail Computer literacy (trackers/reporting; Shopify/POS experience is a plus) Detail-oriented problem solver with a strong sense of urgency
What We Offer

Competitive salary + commission (% of sales generated) Opportunity to grow into Head of Client Experience as we scale Visa sponsorship Medical insurance Clothing allowance + employee discount

To apply:

Please send your

CV + cover letter

to

info@noralabel.com

with the subject line:

APPLICATION FOR A SALES & CS MANAGER

Job Type: Full-time

Language:

Arabic (Required)
Willingness to travel:

* 100% (Required)